Background

Security personnel are fundamental to ensuring a safe, orderly, and secure environment for guests, employees, hotel assets, and the surrounding premises. Superior Hotels Kenya values professionals who are attentive, vigilant, and reliable, with the capacity to follow established security protocols.

Detailed Job Description – Security Guards

Security Guards are responsible for protective and surveillance duties, as well as implementing security policies that support the overall safety strategy of the establishment. The role demands discipline, awareness, and strong communication skills to ensure timely reporting and coordinated response to incidents.

Key duties include:

• Monitoring hotel entrances, exits, parking areas, and general surroundings to identify irregular activities, unauthorized access, or suspicious behavior.
• Conducting security patrols across hotel buildings, guest areas, staff zones, and external spaces to deter security breaches and enforce safety regulations.
• Supporting front office and guest services by verifying guest identities during check-in when required and assisting in crowd control during peak operations or events.
• Responding promptly to security incidents including theft, disturbances, accidents, or emergencies, and following established response protocols.
• Ensuring safety compliance in all hotel areas by observing hazards, checking fire exits, monitoring lighting levels, and reporting maintenance concerns.
• Managing the security logbook, documenting daily observations, unusual events, and any emergency interventions required during the shift.
• Collaborating with housekeeping, engineering, and management teams to support incident investigations, liaise on suspicious activities, and maintain accurate incident reports.
• Overseeing safety of hotel property, including monitoring movement of assets, equipment, supplies, and ensuring no unauthorized removal occurs.
• Assisting guests who may require support such as directions, escorts to parking lots, or help in emergency situations while maintaining a professional and calm demeanor.
• Operating surveillance equipment, including CCTV systems, ensuring continuous monitoring and reporting any system failures.
• Managing access points for employees, deliveries, contractors, and service providers, ensuring compliance with the hotel’s security procedures.
• Conducting bag checks or vehicle inspections as directed by management to prevent security risks.
• Enforcing hotel rules and guidelines courteously but firmly to maintain order in public spaces and guest facilities.
• Participating in safety drills and training programs in areas such as fire safety, emergency evacuation, and first aid.

Security Guards must maintain high levels of alertness and carry out each task with integrity, discipline, and confidentiality, recognizing their role in protecting guests, employees, and the organization’s reputation.

• Monitoring hotel entrances, exits, parking areas, and general surroundings to identify irregular activities, unauthorized access, or suspicious behavior.
• Conducting security patrols across hotel buildings, guest areas, staff zones, and external spaces to deter security breaches and enforce safety regulations.
• Supporting front office and guest services by verifying guest identities during check-in when required and assisting in crowd control during peak operations or events.
• Responding promptly to security incidents including theft, disturbances, accidents, or emergencies, and following established response protocols.
• Ensuring safety compliance in all hotel areas by observing hazards, checking fire exits, monitoring lighting levels, and reporting maintenance concerns.
• Managing the security logbook, documenting daily observations, unusual events, and any emergency interventions required during the shift.
• Collaborating with housekeeping, engineering, and management teams to support incident investigations, liaise on suspicious activities, and maintain accurate incident reports.
• Overseeing safety of hotel property, including monitoring movement of assets, equipment, supplies, and ensuring no unauthorized removal occurs.
• Assisting guests who may require support such as directions, escorts to parking lots, or help in emergency situations while maintaining a professional and calm demeanor.
• Operating surveillance equipment, including CCTV systems, ensuring continuous monitoring and reporting any system failures.
• Managing access points for employees, deliveries, contractors, and service providers, ensuring compliance with the hotel’s security procedures.
• Conducting bag checks or vehicle inspections as directed by management to prevent security risks.
• Enforcing hotel rules and guidelines courteously but firmly to maintain order in public spaces and guest facilities.
• Participating in safety drills and training programs in areas such as fire safety, emergency evacuation, and first aid.

• Attentive
• Vigilant
• Reliable
• Disciplined
• Awareness
• Strong communication skills
• Integrity
• Confidentiality

• Capacity to follow established security protocols