Key Responsibilities

The successful candidate will be responsible for:

Security Operations & Manpower Management

• Plan and coordinate security manpower deployment to ensure adequate coverage and compliance with client requirements.
• Prepare duty rosters, manage shifts and coordinate officer replacements and redeployments.
• Monitor attendance, absenteeism, lateness, leave and overtime, taking corrective action where necessary.
• Conduct site inspections, roll calls and manpower audits to ensure officer alertness, discipline, grooming and performance.
• Ensure security officers are properly deployed, briefed and compliant with operational procedures.

Team & Performance Management

• Supervise and motivate security officers to maintain high standards of discipline and performance.
• Conduct briefings and on-the-job training.
• Support recruitment, onboarding, induction, performance management and disciplinary processes.

Client & Incident Management

• Maintain effective relationships with clients, site management and company leadership.
• Manage security incidents, emergencies and operational challenges through timely response, escalation and reporting.
• Identify risks and recommend measures to improve security service delivery.

Reporting & Compliance

• Prepare daily, weekly, and monthly operational reports.
• Maintain accurate security records, including Occurrence Books, deployment registers, duty rosters, incident reports and equipment records.
• Ensure compliance with company policies, client requirements and applicable security standards.
• Monitor proper use and accountability of security equipment and resources.

Qualifications & Experience

Applicants should possess:

• KCSE certificate with a minimum grade of C- (Minus) or equivalent. A higher qualification will be an added advantage.
• Valid PSRA-approved security training certificate
• Minimum three (3) years’ experience in security operations, including at least two (2) year in a supervisory role. Experience managing security teams in commercial, corporate, retail, industrial, residential or similar environments.
• Knowledge of manpower planning, rostering, access control, incident management and emergency response.
• Strong communication, report-writing, leadership and problem-solving skills.
• Proficiency in Microsoft Word and Excel.
• Ability to work under pressure and respond effectively to operational challenges.
• Flexibility to work shifts, weekends and public holidays as required.

Key Competencies

• Leadership and Team Management.
• Security Operations Management.
• Manpower Planning and Coordination.
• Incident and Emergency Management.
• Client Relationship Management.
• Communication and Report Writing.
• Problem-Solving and Decision-Making.
• Discipline and Accountability.
• Integrity and Professionalism.
• Attention to Detail.

Ideal Candidate Profile

We are looking for a proactive and dependable Security Supervisor with strong leadership skills, sound judgment and the ability to manage teams effectively while maintaining operational discipline and delivering high-quality security services.

• Plan and coordinate security manpower deployment to ensure adequate coverage and compliance with client requirements.
• Prepare duty rosters, manage shifts and coordinate officer replacements and redeployments.
• Monitor attendance, absenteeism, lateness, leave and overtime, taking corrective action where necessary.
• Conduct site inspections, roll calls and manpower audits to ensure officer alertness, discipline, grooming and performance.
• Ensure security officers are properly deployed, briefed and compliant with operational procedures.
• Supervise and motivate security officers to maintain high standards of discipline and performance.
• Conduct briefings and on-the-job training.
• Support recruitment, onboarding, induction, performance management and disciplinary processes.
• Maintain effective relationships with clients, site management and company leadership.
• Manage security incidents, emergencies and operational challenges through timely response, escalation and reporting.
• Identify risks and recommend measures to improve security service delivery.
• Prepare daily, weekly, and monthly operational reports.
• Maintain accurate security records, including Occurrence Books, deployment registers, duty rosters, incident reports and equipment records.
• Ensure compliance with company policies, client requirements and applicable security standards.
• Monitor proper use and accountability of security equipment and resources.

• Leadership and Team Management.
• Security Operations Management.
• Manpower Planning and Coordination.
• Incident and Emergency Management.
• Client Relationship Management.
• Communication and Report Writing.
• Problem-Solving and Decision-Making.
• Discipline and Accountability.
• Integrity and Professionalism.
• Attention to Detail.
• Proficiency in Microsoft Word and Excel.
• Ability to work under pressure and respond effectively to operational challenges.

• KCSE certificate with a minimum grade of C- (Minus) or equivalent. A higher qualification will be an added advantage.
• Valid PSRA-approved security training certificate
• Minimum three (3) years’ experience in security operations, including at least two (2) year in a supervisory role. Experience managing security teams in commercial, corporate, retail, industrial, residential or similar environments.
• Knowledge of manpower planning, rostering, access control, incident management and emergency response.