Role Purpose

The Senior Business Process Analyst is responsible for identifying, documenting, analysing, and improving business processes through process review and reengineering initiatives. This is to drive business efficiency through standardization and definition of process performance metrics to inform continuous improvement. The role involves working with cross-functional teams to achieve optimal business processes for the organization while managing systematic process changes with all stakeholders to ensure business operations are consistent with updated processes

Academic Qualifications

• Bachelor’s degree in business administration, IT, or any other related field
• BPM certification (Lean Six Sigma Green Belt / ABPMP) or experience with Kaizen
• Professional qualifications in Project Management and change management are an added advantage.

Relevant Experience

• 5+ years’ cumulative experience with 3+ years of in business process analysis, process documentation, and process automation/Innovation /Reengineering
• Detailed understanding of the BPMN 2.0 mapping and flowcharts.
• Detailed understanding of policy, process, procedures, and operating instructions.
• Knowledge of process improvement methodologies.
• Demonstrate strong collaboration across all levels of the organization.
• Analytical, written, and verbal communication skills.
• Attention to detail, problem-solving, and decision-making skills.
• Specific exposure to insurance industry or financial services sector an added advantage.

• Identifying, documenting, analysing, and improving business processes through process review and reengineering initiatives.
• Driving business efficiency through standardization and definition of process performance metrics to inform continuous improvement.
• Working with cross-functional teams to achieve optimal business processes for the organization.
• Managing systematic process changes with all stakeholders to ensure business operations are consistent with updated processes.

• Business process analysis
• Process documentation
• Process automation/Innovation/Reengineering
• BPMN 2.0 mapping and flowcharts
• Understanding of policy, process, procedures, and operating instructions
• Process improvement methodologies
• Collaboration across all levels of the organization
• Analytical skills
• Written communication skills
• Verbal communication skills
• Attention to detail
• Problem-solving skills
• Decision-making skills

• Bachelor’s degree in business administration, IT, or any other related field
• BPM certification (Lean Six Sigma Green Belt / ABPMP) or experience with Kaizen
• Professional qualifications in Project Management and change management are an added advantage.