Background information about the job or company (e.g., role context, company overview)

This is an exciting time to join Remote and make a personal difference in the global employment space as a Senior Manager, Onboarding Consultants, as part of our Global Payroll and HCM Services team.

In this position, within the Global Payroll and HCM Services team, successful candidate will be responsible for building and scaling the team, executing of business strategy and enabling key clients of Remote in implementing and using our high-value products in achieving their business goals. It is a great opportunity to be part of delivering our new and existing products and services.

Qualifications or requirements (e.g., education, skills)

• Extensive experience hiring, leading and scaling teams in customer onboarding, implementation, or professional services within SaaS, HCM, or payroll environments.
• Demonstrated experience in managing global or regional implementation teams serving enterprise clients.
• Proven ability to drive operational excellence and scale delivery models across multiple geographies.
• You are passionate about people management, enablement, and coaching — you empower, not micromanage.
• Analytical and data-driven decision maker with a track record of improving key metrics (CSAT, time-to-live, adoption).
• Comfortable working cross-functionally with Product, Customer Success, Sales, and Payroll teams.
• Experience working and leading teams in a fast-paced, constantly evolving environment.
• Excellent communication, stakeholder management, and project governance skills.
• Ability to work asynchronously with a distributed global team.
• Writes and speaks fluent English.
• It's not required to have experience working remotely, but considered a plus.

Responsibilities or duties

• Lead, manage, and scale the global team of Onboarding Consultants to deliver exceptional client implementation outcomes.
• Provide strategic direction, mentorship, and career development to team members.
• Define, implement, and monitor operational KPIs, SLAs, and performance metrics to ensure world-class onboarding experiences.
• Partner with internal stakeholders (Sales, Product, Customer Success, Payroll, Legal) to ensure cross-functional alignment and smooth transitions through the customer journey.
• Champion process optimization, documentation, and automation to improve scalability and consistency.
• Develop and execute strategies for continuous improvement in client onboarding satisfaction, efficiency, and quality.
• Serve as the voice of the customer during onboarding and advocate for enhancements to Remote’s products and services.
• Collaborate with leadership to forecast resourcing needs and support hiring, training, and professional growth of the team.
• Drive change management and adoption of new tools, frameworks, and methodologies within the onboarding organization.
• Use data and insights to measure impact, identify trends, and inform decision-making.
• Act as a thought partner to senior leadership in shaping the onboarding strategy and roadmap.

• Lead, manage, and scale the global team of Onboarding Consultants to deliver exceptional client implementation outcomes.
• Provide strategic direction, mentorship, and career development to team members.
• Define, implement, and monitor operational KPIs, SLAs, and performance metrics to ensure world-class onboarding experiences.
• Partner with internal stakeholders (Sales, Product, Customer Success, Payroll, Legal) to ensure cross-functional alignment and smooth transitions through the customer journey.
• Champion process optimization, documentation, and automation to improve scalability and consistency.
• Develop and execute strategies for continuous improvement in client onboarding satisfaction, efficiency, and quality.
• Serve as the voice of the customer during onboarding and advocate for enhancements to Remote’s products and services.
• Collaborate with leadership to forecast resourcing needs and support hiring, training, and professional growth of the team.
• Drive change management and adoption of new tools, frameworks, and methodologies within the onboarding organization.
• Use data and insights to measure impact, identify trends, and inform decision-making.
• Act as a thought partner to senior leadership in shaping the onboarding strategy and roadmap.

• Hiring
• Leading teams
• Scaling teams
• Customer onboarding
• Implementation
• Professional services
• SaaS
• HCM
• Payroll environments
• Managing global/regional implementation teams
• Enterprise client management
• Operational excellence
• Scaling delivery models
• People management
• Enablement
• Coaching
• Analytical decision making
• Data-driven decision making
• Improving key metrics (CSAT, time-to-live, adoption)
• Cross-functional collaboration (Product, Customer Success, Sales, Payroll)
• Working in fast-paced environments
• Leading teams in evolving environments
• Communication
• Stakeholder management
• Project governance
• Asynchronous work
• Distributed global team collaboration
• Fluent English (written and spoken)

• Extensive experience hiring, leading and scaling teams in customer onboarding, implementation, or professional services within SaaS, HCM, or payroll environments.
• Demonstrated experience in managing global or regional implementation teams serving enterprise clients.
• Proven ability to drive operational excellence and scale delivery models across multiple geographies.
• Passion for people management, enablement, and coaching.
• Analytical and data-driven decision maker with a track record of improving key metrics (CSAT, time-to-live, adoption).
• Comfortable working cross-functionally with Product, Customer Success, Sales, and Payroll teams.
• Experience working and leading teams in a fast-paced, constantly evolving environment.
• Excellent communication, stakeholder management, and project governance skills.
• Ability to work asynchronously with a distributed global team.
• Fluent English (written and spoken).
• Experience working remotely is a plus.