Kenya Commercial Bank Limited is registered as a non-operating holding company which started operations as a licensed banking institution with effect from January 1, 2016. The holding company oversees KCB Kenya - incorporated with effect from January 1, 2016 - and all KCB's regional units in Uganda, Tanzania, Rwanda, Burundi, Ethiopia and South Sudan. It als...

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KEY RESPONSIBILITIES:

The role leads the development and execution of the Education Institutions MSME sector strategy, ensuring alignment with overall retail and MSME business objectives.

It identifies market opportunities through continuous monitoring of sector trends and drives initiatives that enhance growth and competitiveness.

The role oversees the Education Institutions MSME team, ensuring effective resourcing, capability building, and collaboration across Branch and Digital channels.

It partners with product and innovation teams to design sector-specific financial solutions, including tailored lending and payment tools.

The role ensures full compliance with regulatory, operational, and risk management requirements within the Education Institutions MSME portfolio.

It monitors financial performance, customer satisfaction, and retention metrics to sustain growth and strengthen the Education Institutions MSME value proposition

DAILY RESPONSIBILITIES:

Develop and implement the Education Institutions MSME sector strategy.

Monitor sector trends and identify business development opportunities.

Ensure appropriate resourcing and development of Education Institutions MSME teams.

Support cross-functional collaboration with Branches and Digital.

Coach and build a capable, motivated team with sector knowledge.

Collaborate on MSME Education Institutions products and solutions development, including sector-specific lending and payments tools.

Ensure adherence to compliance, operational, and risk management requirements specific to Education Institutions MSME.

Shape the Education Institutions MSME customer value proposition and retention strategies.

Improve service delivery and customer satisfaction.

Set, monitor and report on Education Institutions MSME financial targets.

MINIMUM POSITION QUALIFICATION REQUIREMENTS

Academic & Professional

Education Bachelor’s Degree Degree from a regrecognized university RQ

Professional Qualifications Project management or business field AA

Master’s Degree Business Administration Or related AA

Experience

Total Minimum No of Years Experience Required 7

Proactive selling skills in education or related field 7 RQ

Credit Underwriting Skills 5 ES

Customer Relationship management 7 ES

Banking Operations 2 DE

Business research and product development 4 AA

Project management 2 AA

• Develop and implement the Education Institutions MSME sector strategy.
• Monitor sector trends and identify business development opportunities.
• Ensure appropriate resourcing and development of Education Institutions MSME teams.
• Support cross-functional collaboration with Branches and Digital.
• Coach and build a capable, motivated team with sector knowledge.
• Collaborate on MSME Education Institutions products and solutions development, including sector-specific lending and payments tools.
• Ensure adherence to compliance, operational, and risk management requirements specific to Education Institutions MSME.
• Shape the Education Institutions MSME customer value proposition and retention strategies.
• Improve service delivery and customer satisfaction.
• Set, monitor and report on Education Institutions MSME financial targets.

• Proactive selling skills in education or related field
• Credit Underwriting Skills
• Customer Relationship management
• Banking Operations
• Business research and product development
• Project management

• Bachelor’s Degree from a recognized university
• Professional Qualifications in Project management or business field
• Master’s Degree in Business Administration or related field