Background information about the job or company

Leads and manages the MSME Education sector portfolio. The Senior Manager provides sector-specific strategic direction, drives revenue growth, manages risk, and ensures delivery of customer solutions aligned to the broader MSME ecosystem strategy.

Responsibilities or duties

Defines & executes the MSME strategy in the Education sector in alignment with the Retail Division and overall MSME ecosystem agenda.

Drives growth by analyzing market trends, identifying opportunities, and ensuring strategic alignment across internal stakeholders and delivery channels.

Oversees and develops the Education MSME team, ensuring appropriate resourcing, capability building, and high performance in delivering sector objectives.

Collaborates with product, digital, and marketing teams to design and refine competitive sector-specific financial solutions that meet evolving customer needs.

Ensures strong risk management and compliance with all regulatory, prudential, and operational standards Education

Monitors financial performance, customer satisfaction, and market share to ensure sustainable growth and continuous improvement within the

Enterprise-wide Risk Management; -Adherence to Standard Operating Procedures (SOPS), Anti-Money Laundering (AML), Credit policy prudential guidelines, combating the Financing of Terrorism (CFT) and Know Your Customer (KYC) procedures to mitigate against losses, frauds, forgeries, and regulatory penalties’ relevant to the Education MSME portfolio.

Qualifications or requirements

Bachelor’s degree from a recognized university

Master’s degree (MBA or equivalent) will be an added advantage

Professional qualification will be an added advantage

Experience needed

7 years’ minimum experience is required, together with the following essential experience:

5 Years Sales and Relationship Management in MSME/Retail banking (Required)

5 years Credit Skills (Required)

5 years Strong Customer & Stakeholder Management (Essential)

2 years Banking Operations (Desired)

3 years Business research and product development (Added Advantage)

2 years Project management (Added Advantage)

Any other provided details

The above position is a demanding role for which the Bank will provide a competitive remuneration package to the successful candidate.

Qualified candidates with disability are encouraged to apply.

Only short-listed candidates will be contacted.

• Defines & executes the MSME strategy in the Education sector in alignment with the Retail Division and overall MSME ecosystem agenda.
• Drives growth by analyzing market trends, identifying opportunities, and ensuring strategic alignment across internal stakeholders and delivery channels.
• Oversees and develops the Education MSME team, ensuring appropriate resourcing, capability building, and high performance in delivering sector objectives.
• Collaborates with product, digital, and marketing teams to design and refine competitive sector-specific financial solutions that meet evolving customer needs.
• Ensures strong risk management and compliance with all regulatory, prudential, and operational standards Education
• Monitors financial performance, customer satisfaction, and market share to ensure sustainable growth and continuous improvement within the
• Enterprise-wide Risk Management; -Adherence to Standard Operating Procedures (SOPS), Anti-Money Laundering (AML), Credit policy prudential guidelines, combating the Financing of Terrorism (CFT) and Know Your Customer (KYC) procedures to mitigate against losses, frauds, forgeries, and regulatory penalties’ relevant to the Education MSME portfolio.

• Sales and Relationship Management
• Credit Skills
• Customer & Stakeholder Management
• Banking Operations
• Business research and product development
• Project management

• Bachelor’s degree from a recognized university
• Master’s degree (MBA or equivalent) will be an added advantage
• Professional qualification will be an added advantage