Kenya Commercial Bank Limited is registered as a non-operating holding company which started operations as a licensed banking institution with effect from January 1, 2016. The holding company oversees KCB Kenya - incorporated with effect from January 1, 2016 - and all KCB's regional units in Uganda, Tanzania, Rwanda, Burundi, Ethiopia and South Sudan. It als...

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Senior Manager, Healthcare

Job Type

Full Time

Qualification

BA/BSc/HND , MBA/MSc/MA

Experience

7 years

Location

Nairobi

Job Field

Project Management

KEY RESPONSIBILITIES:

The role leads the development and execution of the Healthcare MSME sector strategy, ensuring alignment with overall retail and MSME business objectives.

It identifies market opportunities through continuous monitoring of sector trends and drives initiatives that enhance growth and competitiveness.

The role oversees the Healthcare MSME team, ensuring effective resourcing, capability building, and collaboration across Branch and Digital channels.

It partners with product and innovation teams to design sector-specific financial solutions, including tailored lending and payment tools.

The role ensures full compliance with regulatory, operational, and risk management requirements within the Healthcare MSME portfolio.

It monitors financial performance, customer satisfaction, and retention metrics to sustain growth and strengthen the Healthcare MSME value proposition

DAILY RESPONSIBILITIES:

Define Healthcare MSME strategy, aligned to Retail and MSME ecosystem direction.

Identify opportunities and market trends in Healthcare MSMEs.

Develop, motivate and manage Healthcare MSME team resources.

Drive collaboration across the value chain for Healthcare clients.

Collaborate on Healthcare MSME products that address sector-specific needs.

Risk, Regulatory, Prudential & Compliance

Oversee Healthcare MSME sector compliance, risk and regulatory adherence.

Client

Build Healthcare MSME value propositions and customer experience strategies.

Ensure high service satisfaction and strong customer retention.

Manage Healthcare MSME sector financial targets and performance reporting.

MINIMUM POSITION QUALIFICATION REQUIREMENTS

Academic & Professional

Education

Bachelor’s Degree Degree from a regrecognized university RQ

Professional Qualifications

Project management or business field AA

Master’s Degree Business Administration Or related AA

Total Minimum No of Years Experience Required

7

Proactive selling skills in healthcare or related field 7 RQ

Credit Underwriting Skills 5 ES

Customer Relationship management 7 ES

Banking Operations 2 DE

Business research and product development 4 AA

Project management 2 AA

• Define Healthcare MSME strategy, aligned to Retail and MSME ecosystem direction.
• Identify opportunities and market trends in Healthcare MSMEs.
• Develop, motivate and manage Healthcare MSME team resources.
• Drive collaboration across the value chain for Healthcare clients.
• Collaborate on Healthcare MSME products that address sector-specific needs.
• Oversee Healthcare MSME sector compliance, risk and regulatory adherence.
• Build Healthcare MSME value propositions and customer experience strategies.
• Ensure high service satisfaction and strong customer retention.
• Manage Healthcare MSME sector financial targets and performance reporting.

• Proactive selling skills in healthcare or related field
• Credit Underwriting Skills
• Customer Relationship management
• Banking Operations
• Business research and product development
• Project management

• Bachelor’s Degree from a recognized university
• Project management or business field
• Master’s Degree in Business Administration or related