Background information about the job or company (e.g., role context, company overview)

Kenya Commercial Bank Limited is registered as a non-operating holding company which started operations as a licensed banking institution with effect from January 1, 2016. The holding company oversees KCB Kenya - incorporated with effect from January 1, 2016 - and all KCB's regional units in Uganda, Tanzania, Rwanda, Burundi, Ethiopia and South Sudan. It als... Read more about this company

Responsibilities or duties

Segment Growth & Business Development

• Implement strategies to expand the self-help groups portfolio in alignment with Retail Banking goals.
• Drive acquisition, retention, and cross-sell initiatives to achieve growth and profitability targets.
• Monitor portfolio performance and recommend tactical actions to sustain momentum.

Proposition Development & Portfolio Management

• Design and deliver products and services that address the financial needs of self-help groups.
• Enhance offerings to support credit, savings, and investment requirements.
• Track and report on portfolio trends, ensuring solutions remain competitive and relevant.

Customer & Stakeholder Engagement

• Build and maintain strong relationships with self-help groups, community organizations, and partners.
• Act as a liaison to ensure responsive solutions and superior service delivery.
• Support outreach and community engagement initiatives to strengthen visibility and trust.

Risk & Compliance Management

• Ensure all self-help group activities comply with regulatory standards and internal risk frameworks.
• Identify and mitigate risks related to lending, group governance, and operational processes.
• Promote strong governance practices within self-help group engagements.

Qualifications or requirements (e.g., education, skills)

MINIMUM POSITION QUALIFICATION REQUIREMENTS

• Bachelor’s degree in business or any relevant degree.

Experience needed

• 10 years’ work experience, with at least:
• 10 years’ experience in Sales(essential).
• 8 years’ experience in Microfinance(essential).
• 7 years’ experience in Credit Appraisal(essential).
• 7 years’ experience Portfolio Management(essential).
• 10 years’ experience General banking(desired)
• 6 years’ experience in Product Development(desired)
• 6 years’ experience in Customer care/Relationship Management(essential).
• 5 years’ experience in People Management
• 7 years’ experience in Performance Management(essential).

• Implement strategies to expand the self-help groups portfolio in alignment with Retail Banking goals.
• Drive acquisition, retention, and cross-sell initiatives to achieve growth and profitability targets.
• Monitor portfolio performance and recommend tactical actions to sustain momentum.
• Design and deliver products and services that address the financial needs of self-help groups.
• Enhance offerings to support credit, savings, and investment requirements.
• Track and report on portfolio trends, ensuring solutions remain competitive and relevant.
• Build and maintain strong relationships with self-help groups, community organizations, and partners.
• Act as a liaison to ensure responsive solutions and superior service delivery.
• Support outreach and community engagement initiatives to strengthen visibility and trust.
• Ensure all self-help group activities comply with regulatory standards and internal risk frameworks.
• Identify and mitigate risks related to lending, group governance, and operational processes.
• Promote strong governance practices within self-help group engagements.

• Sales
• Microfinance
• Credit Appraisal
• Portfolio Management
• General banking
• Product Development
• Customer care/Relationship Management
• People Management
• Performance Management

• Bachelor’s degree in business or any relevant degree.