Vacancy title:
Senior Operations Analyst

[Type: FULL_TIME, Industry: Trade, Category: Management]

Jobs at:
Glovo

Deadline of this Job:
Tuesday, November 4 2025

Duty Station:
Kenya | Nairobi | Kenya

Summary
Date Posted: Monday, October 20 2025, Base Salary: Not Disclosed

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JOB DETAILS:

THE JOURNEY

• Understand Kenya's operational challenges in order to adapt the strategy and maximize the results
• Be responsible for Operational Excellence levers, including courier profitability and incentives management, supply and demand balance, delivery times optimization, courier positioning, and zoning, implementing logistics features on a regional level, and many more from a data perspective: providing deep analytics, creating dashboards, bots, simulations, data models
• Propose (be an enthusiast), track and consolidate new ideas to improve the operations by being obsessed with Glovo's KPIs
• Create postmortem documents to analyze the results of each project and be able to replicate them for future projects & with rest of the countries
• Use your data visualization skills, in order to support delivered messages in the most efficient way.
• Have a blank page for you to create! We don't stick to a single playbook, and we expect you to build your own as the business and market evolves
• Report directly to the Head of Operations
• Actively collaborate with your colleagues and learn from each other in a supportive environment that allows you to grow, develop and make a difference
• Contribute towards the continuous improvement of the Glover lifecycle through out-of-the-box thinking especially in key events management where the demand is way higher than the supply
• Coordinate forecasts at a city level for 60 cities & improve it in consistent manner by being in contact with Ops Managers, Growth and Marketing and Sales.

WHAT YOU WILL BRING TO THE RIDE

• Bachelor’s  Degree in Engineering, Mathematics/Statistics, Economics
• Passion about analytics: you enjoy deep diving into problems to find the root cause
• Problem-solving skills: no problem is too small or too big
• Excel/Google Sheets proficiency is a must
• SQL proficiency is a must
• Python knowledge 
• Knowledge of visualisation tools like Tableau, Looker and/or Qlikview
• Exceptional verbal and written communication skills (English is a must)
• Proactive approach, great organisation skills and obsession with details
• An empathetic, inclusive and curious attitude

Work Hours: 8

Experience in Months: 12

Level of Education: bachelor degree

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