Overview

Join our expanding People team! We’re hiring a Senior People Partner to help power the people agenda in Kenya — M-KOPA’s oldest and largest market — with real scope to grow into broader ownership as our team and your experience here grow together.

The Impact

Your work will directly shape how specific parts of Kenya’s business build, retain, and develop their teams. We’ve recently celebrated reaching 10 million customers and are onboarding 10,000 new customers every day across all our markets. You’ll be the partner on the ground translating that growth into real people decisions — not managing process, but making the calls that keep teams scaling with the business. ?

The Opportunity

• Commercial People work: This isn’t policy administration — you’ll be solving real operational problems (headcount, structure, performance, cost) tied directly to business outcomes, not just HR process
• Global recognition: Join a company named a TIME 100 company and recognised by the Financial Times as one of Africa’s fastest-growing companies for five consecutive years (2022–2026)
• Real ownership, real growth path: You’ll own a defined client group within Kenya end to end — with genuine scope to grow into a Lead People Partner seat as you prove out judgment and impact
• Purpose-built culture: M-KOPA’s 2,300+ employees and 35,000+ agents are the backbone of a business built to serve 10 million customers — you’ll help keep part of that engine running as it grows

What You’ll Do

At M-KOPA, you’ll partner with business leaders within your client group on workforce decisions that are tied directly to commercial outcomes — headcount planning, performance calibration, and org structure that keeps pace with growth. You’ll own employee relations resolution for your client group end to end, with working knowledge of Kenyan employment law to back it. And you’ll support organizational change initiatives — restructuring, process redesign, cross-functional delivery.

What You Need

Essential Requirements:

• 5–8 years of progressive HR/People Partner experience, including direct experience advising business leaders on workforce decisions tied to commercial outcomes, not just policy or process
• Working knowledge of Kenyan employment law and the regulatory environment, with direct experience handling employee relations matters end to end
• Demonstrated experience contributing to org design, workforce planning, or performance frameworks.

What sets a strong fit apart: we’re looking for someone whose instinct is business-first — someone who thinks in terms of commercial trade-offs, risk, and growth rather than process and policy alone. If your strongest stories are about navigating a budget-constrained leader to a people decision, or making a call that served the business even when it wasn’t the textbook HR answer, we want to hear about it.

Team Overview

This role sits inside M-KOPA’s Africa People Partnering team, covering Kenya, Nigeria, Uganda, South Africa, Ghana, and our Global Functions, through a team of People Partners reporting into a People Director. It’s an established function, not a startup build — and it’s growing in scope and complexity, with real room for this role to grow alongside it.

Location & Benefits

• Full-time, hybrid role in Kenya
• Direct access to and partnership with Kenya's leadership team
• Collaboration with a global People team across Africa and Europe
• Professional development and coaching partnerships
• Family-friendly policies and flexible working arrangements
• Well-being support and career growth opportunities

Our Mission ?

We create financial inclusion for the traditionally excluded through a fair, flexible, customer-centric financing model. We strive to drive greater inclusion of women, youth, and low-income communities.

• Partner with business leaders within your client group on workforce decisions that are tied directly to commercial outcomes — headcount planning, performance calibration, and org structure that keeps pace with growth.
• Own employee relations resolution for your client group end to end, with working knowledge of Kenyan employment law to back it.
• Support organizational change initiatives — restructuring, process redesign, cross-functional delivery.

• Advising business leaders on workforce decisions tied to commercial outcomes
• Working knowledge of Kenyan employment law
• Handling employee relations matters end to end
• Contributing to org design, workforce planning, or performance frameworks
• Thinking in terms of commercial trade-offs, risk, and growth
• Navigating budget-constrained leaders to people decisions
• Making calls that served the business even when not the textbook HR answer

• 5–8 years of progressive HR/People Partner experience
• Direct experience advising business leaders on workforce decisions tied to commercial outcomes, not just policy or process
• Working knowledge of Kenyan employment law and the regulatory environment
• Direct experience handling employee relations matters end to end
• Demonstrated experience contributing to org design, workforce planning, or performance frameworks