Background information about the job or company (e.g., role context, company overview)

Senior Supervisor – Sea Export Logistics is responsible for overseeing end-to-end sea export operations, ensuring timely execution, regulatory compliance, cost efficiency, and high customer satisfaction. The role involves managing a team, coordinating with shipping lines and stakeholders, and ensuring adherence to company and international logistics standards.

Responsibilities or duties

Operational Management

• Supervise daily sea export operations including booking, documentation, cargo handling, and shipment execution.
• Ensure timely processing of export shipments (FCL/LCL) from origin to destination.
• Monitor shipment milestones and proactively resolve operational issues or delays.
• Coordinate with internal departments (pricing, transport, warehouse, documentation) for smooth execution.

Documentation & Compliance

• Oversee preparation and verification of export documentation (BL, Invoice, Packing List, Certificate of Origin, etc.).
• Ensure compliance with international trade regulations, customs requirements, and shipping line policies.
• Maintain accurate records and ensure timely updating of internal ERP systems.

Customer Service

• Act as a key point of contact for major clients and handle escalations effectively.
• Ensure high service levels and maintain strong relationships with customers, and partners.
• Liaise with overseas offices, carriers, and vendors for efficient cargo movement.
• Provide shipment updates and ensure proactive communication.

Team Leadership

• Lead, mentor, and supervise the sea export operations team.
• Allocate workload, monitor productivity, and ensure team KPIs are met.
• Conduct training sessions to enhance team capabilities and compliance awareness.
• Foster a performance-driven and customer-focused culture.

Vendor & Carrier Management

• Coordinate with shipping lines, NVOCCs, and transporter Teams for bookings and space allocation.
• Negotiate operational arrangements and escalate capacity constraints.
• Monitor carrier performance and maintain strong vendor relationships.

Performance & Reporting

• Track key performance indicators (KPIs) such as on-time shipment, documentation accuracy, and service quality.
• Prepare operational reports for management review.
• Identify process improvements to enhance efficiency and reduce costs.

Risk & Problem Management

• Identify operational risks and implement corrective and preventive actions.
• Handle shipment discrepancies, claims, and disputes.
• Ensure adherence to company policies, safety, and quality standards.

Qualifications or requirements (e.g., education, skills)

Experience needed

• Minimum 5 years of experience in sea export freight forwarding/logistics
• At least 2–3 years in a supervisory or team lead role.

Education

• Business Degree in Logistics, Supply Chain Management, Business Administration, or related field.
• Diploma in Logistics and Distribution.

Skills

• Strong knowledge of international shipping terms (Incoterms), customs regulations, and documentation

• Supervise daily sea export operations including booking, documentation, cargo handling, and shipment execution.
• Ensure timely processing of export shipments (FCL/LCL) from origin to destination.
• Monitor shipment milestones and proactively resolve operational issues or delays.
• Coordinate with internal departments (pricing, transport, warehouse, documentation) for smooth execution.
• Oversee preparation and verification of export documentation (BL, Invoice, Packing List, Certificate of Origin, etc.).
• Ensure compliance with international trade regulations, customs requirements, and shipping line policies.
• Maintain accurate records and ensure timely updating of internal ERP systems.
• Act as a key point of contact for major clients and handle escalations effectively.
• Ensure high service levels and maintain strong relationships with customers, and partners.
• Liaise with overseas offices, carriers, and vendors for efficient cargo movement.
• Provide shipment updates and ensure proactive communication.
• Lead, mentor, and supervise the sea export operations team.
• Allocate workload, monitor productivity, and ensure team KPIs are met.
• Conduct training sessions to enhance team capabilities and compliance awareness.
• Foster a performance-driven and customer-focused culture.
• Coordinate with shipping lines, NVOCCs, and transporter Teams for bookings and space allocation.
• Negotiate operational arrangements and escalate capacity constraints.
• Monitor carrier performance and maintain strong vendor relationships.
• Track key performance indicators (KPIs) such as on-time shipment, documentation accuracy, and service quality.
• Prepare operational reports for management review.
• Identify process improvements to enhance efficiency and reduce costs.
• Identify operational risks and implement corrective and preventive actions.
• Handle shipment discrepancies, claims, and disputes.
• Ensure adherence to company policies, safety, and quality standards.

• Strong knowledge of international shipping terms (Incoterms), customs regulations, and documentation

• Business Degree in Logistics, Supply Chain Management, Business Administration, or related field.
• Diploma in Logistics and Distribution.
• Minimum 5 years of experience in sea export freight forwarding/logistics
• At least 2–3 years in a supervisory or team lead role.
• Strong knowledge of international shipping terms (Incoterms), customs regulations, and documentation