Background

Africa Management Solutions Limited (AMSOL) is the fastest growing Human Resources and Management consulting firm that offers an array of hr solutions tailored to accurately address all the human resource and management needs of any organization.

Our client, a leading provider of professional power tools and equipment, is seeking a hands-on, technically competent and customer-focused Service Technician / Repair Assistant – Power Tools to support its After Sales Service operations.

Qualifications & Requirements

• Diploma in Electrical or Mechanical Engineering.
• Minimum of three (3) years of service experience in power tools repair.
• Valid motorcycle rider's licence.
• Good technical knowledge of electrical, mechanical and electronic power tools.
• Strong troubleshooting and diagnostic skills.
• Ability to use appropriate testing equipment and technical documentation.
• Ability to work effectively in both workshop and customer-site environments.
• Strong attention to detail and commitment to quality and safety.
• Good customer service and communication skills.
• Ability to work independently while supporting the wider service team.

Key Competencies

• Power Tools Repair & Maintenance
• Electrical & Mechanical Troubleshooting
• Technical Diagnosis & Fault Finding
• Preventive Maintenance
• Field Service Support
• Technical Documentation
• Quality & Safety Compliance
• Spare Parts Management
• Customer Service
• Attention to Detail
• Problem-Solving & Decision-Making
• Time Management & Efficiency
• Technical Communication
• Teamwork & Collaboration

Key Performance Indicators (KPIs)

• Repair turnaround time
• Number of tools repaired

• Support After Sales Service operations.
• Repair and maintain power tools.
• Perform electrical & mechanical troubleshooting.
• Conduct technical diagnosis & fault finding.
• Perform preventive maintenance.
• Provide field service support.
• Manage spare parts.
• Ensure quality & safety compliance.
• Provide customer service.
• Work effectively in workshop and customer-site environments.
• Work independently while supporting the wider service team.

• Power Tools Repair & Maintenance
• Electrical & Mechanical Troubleshooting
• Technical Diagnosis & Fault Finding
• Preventive Maintenance
• Field Service Support
• Technical Documentation
• Quality & Safety Compliance
• Spare Parts Management
• Customer Service
• Attention to Detail
• Problem-Solving & Decision-Making
• Time Management & Efficiency
• Technical Communication
• Teamwork & Collaboration
• Good technical knowledge of electrical, mechanical and electronic power tools.
• Strong troubleshooting and diagnostic skills.
• Ability to use appropriate testing equipment and technical documentation.
• Good customer service and communication skills.

• Diploma in Electrical or Mechanical Engineering.
• Minimum of three (3) years of service experience in power tools repair.
• Valid motorcycle rider's licence.