Job summary

Our Shop Administrators wear many hats. First and foremost, they ensure that our field agents are supplied with stock. They also handle retail sales to our walk-in customers, and they support existing customers with troubleshooting and warranty claims. Not least, they undertake careful management of the shop’s stock and ensure that the shop is alwa

Job descriptions & requirements

Duties and responsibilities

• Ensure that the company’s field agents’ need for products is met by allocating them with stock.
• Receive and confirm stock delivered from the warehouse in the Company internal system.
• Manage shop inventory, including timely requisitions to ensure optimal stock levels.
• Handle replacements under warranty conditions and provide troubleshooting support.
• Conduct weekly stock checks and reconcile inventory in the internal company system.
• Attend to shop walk-in enquiries, sales and customer service needs.
• Educate customers on products, procedures and terms by providing clear and accurate information.
• Maintain accurate records, including filing Field Agent agreements and related documents.
• Ensure the shop is well-maintained, tidy, orderly and compliant with company standards.
• Ensure compliance with local government regulations.

Academic qualification and work experience

• A diploma in any academic field is a minimum requirement.
• Two years’ experience in a similar role is an added advantage.
• A speaker of the local mother tongue is a distinct advantage.
• Good communication and Listening skills Good planning and organizational skills Good knowledge of English and Swahili languages Positive attitude Self Motivated

• Ensure that the company’s field agents’ need for products is met by allocating them with stock.
• Receive and confirm stock delivered from the warehouse in the Company internal system.
• Manage shop inventory, including timely requisitions to ensure optimal stock levels.
• Handle replacements under warranty conditions and provide troubleshooting support.
• Conduct weekly stock checks and reconcile inventory in the internal company system.
• Attend to shop walk-in enquiries, sales and customer service needs.
• Educate customers on products, procedures and terms by providing clear and accurate information.
• Maintain accurate records, including filing Field Agent agreements and related documents.
• Ensure the shop is well-maintained, tidy, orderly and compliant with company standards.
• Ensure compliance with local government regulations.

• Good communication and Listening skills
• Good planning and organizational skills
• Good knowledge of English and Swahili languages
• Positive attitude
• Self Motivated

• A diploma in any academic field is a minimum requirement.
• A speaker of the local mother tongue is a distinct advantage.