Background

CDL was founded in early 2003 by its current Managing Director Lucy Mmari.Within her 14 year tenure in a well established logistics company, She honed her skill in human resources management and thereafter started CDL.

Role Overview

We are seeking a Support & Admin Team Lead to oversee all non-clinical support services, including housekeeping, catering, transport, and maintenance. The role will ensure efficient service delivery, regulatory compliance, and seamless operational support to clinical teams, contributing to overall patient satisfaction and hospital performance.

Key Responsibilities

• Oversee daily operations across housekeeping, catering, transport, and maintenance
• Ensure high standards of cleanliness, safety, and infection control
• Coordinate patient transport and logistics to support timely service delivery
• Manage maintenance schedules to ensure optimal functionality of equipment and facilities
• Monitor and control inventory, supplies, and resource utilization
• Ensure compliance with internal policies, regulatory requirements, and quality standards
• Lead, supervise, and develop support staff, including scheduling and performance management
• Collaborate with clinical and administrative teams to ensure seamless operations
• Support audit readiness and maintain proper documentation

Requirements

Qualifications

• Bachelor’s degree in Hospitality Management, Business Administration, Operations Management, or a related field

Experience

• Minimum 5 years’ experience managing support services (housekeeping, catering, transport, or facilities)
• Experience in a hospital, healthcare, hotel, or large institution is preferred

• Oversee daily operations across housekeeping, catering, transport, and maintenance
• Ensure high standards of cleanliness, safety, and infection control
• Coordinate patient transport and logistics to support timely service delivery
• Manage maintenance schedules to ensure optimal functionality of equipment and facilities
• Monitor and control inventory, supplies, and resource utilization
• Ensure compliance with internal policies, regulatory requirements, and quality standards
• Lead, supervise, and develop support staff, including scheduling and performance management
• Collaborate with clinical and administrative teams to ensure seamless operations
• Support audit readiness and maintain proper documentation

• Bachelor’s degree in Hospitality Management, Business Administration, Operations Management, or a related field