Background

The Kenya Power & Lighting Company Limited, Staff Retirement Benefits Scheme 2006 ("the Scheme”) was established on 1 July 2006, following the closure of the Defined Benefits (DB) Scheme on 30th June 2006. As a Defined Contributions Scheme, the Scheme is managed by a Board of Trustees whose membership is divided equally between Sponsor nominated Trustees and Member nominated Trustees. The administrative functions of the Scheme are undertaken by the Secretariat of the Defined Benefits Scheme in an arrangement whereby the DC Scheme pays an administrative fee to the DB Scheme. The Scheme was established by the Sponsor with the main objective being to provide benefits to employees (members) upon retirement or to their dependents in the event of death in service.

Job Description

Responsible for providing technical assistance, troubleshooting, and contributing to the over-all efficiency and security of computer systems and networks.

Minimum Qualifications

Qualification: Bachelors Degree

Experience: 4 year(s)

Key Responsibilities

• Assist in the installation, configuration, and maintenance of computer systems and servers.
• Conduct training sessions for end-users on new systems, applications, or security best practices
• Assist in ensuring that IT systems and processes comply with relevant regulations and industry stand
• Explore and implement automation tools and scripts to streamline repetitive tasks and enhance efficiency.
• Assist in collection and documentation of user requirements for systems and equipment
• Handling of the ICT helpdesk system to ensure all tickets are handled and closed within set timeline
• Provide technical support to end-users, addressing hardware and software issues.
• Support the organization's network infrastructure, including routers, switches, and firewalls
• Provide support in ICT security measures, such as firewalls and antivirus programs
• Assist in monitoring systems for security breaches and take appropriate actions to address vulnerabi
• Support data backup and recovery processes to ensure data integrity and availability
• Assist in create user guides and manuals for common technical issues

Required Knowledge, Skills, and Abilities

• Bachelors Degree or an equivalent in bachelor of science (computer science) from accredited and recognized institution.
• 4 years of relevant experience as an supervisor in information technology industry
• A minimum of four (4) years gained work experience from reputable organisation
• Professional qualification e.g. Certifications such as CompTIA A+, Microsoft Certified: Windows Server, or equivalent may be beneficial.
• Interpersonal and cross-cultural skills, including ability to build collaborative relationships with sensitivity to diversity/inclusion.
• Creativity and innovation skills.
• Action oriented and demonstrated ability to manage priorities
• Quality focus and attention to detail.
• Professionalism and integrity in line with Kenya Power Pension Fund values.
• Good oral and written communication skills.
• Critical and analytical thinking and problem-solving skills.
• Personal motivation and drive are exhibited through commitment to hard work, continuous improvement and achievement of goals.
• Experience in use of software and ERP systems.
• Good customer relationship management skills (internal and external customers).
• Risk awareness - demonstrate understanding of risk management practices.
• Should be a member of Computer Society of Kenya
• Should be a member of Information Communication Technology Association of Kenya (ICTAK)

• Assist in the installation, configuration, and maintenance of computer systems and servers.
• Conduct training sessions for end-users on new systems, applications, or security best practices
• Assist in ensuring that IT systems and processes comply with relevant regulations and industry stand
• Explore and implement automation tools and scripts to streamline repetitive tasks and enhance efficiency.
• Assist in collection and documentation of user requirements for systems and equipment
• Handling of the ICT helpdesk system to ensure all tickets are handled and closed within set timeline
• Provide technical support to end-users, addressing hardware and software issues.
• Support the organization's network infrastructure, including routers, switches, and firewalls
• Provide support in ICT security measures, such as firewalls and antivirus programs
• Assist in monitoring systems for security breaches and take appropriate actions to address vulnerabi
• Support data backup and recovery processes to ensure data integrity and availability
• Assist in create user guides and manuals for common technical issues

• Interpersonal and cross-cultural skills, including ability to build collaborative relationships with sensitivity to diversity/inclusion.
• Creativity and innovation skills.
• Action oriented and demonstrated ability to manage priorities
• Quality focus and attention to detail.
• Professionalism and integrity in line with Kenya Power Pension Fund values.
• Good oral and written communication skills.
• Critical and analytical thinking and problem-solving skills.
• Personal motivation and drive are exhibited through commitment to hard work, continuous improvement and achievement of goals.
• Experience in use of software and ERP systems.
• Good customer relationship management skills (internal and external customers).
• Risk awareness - demonstrate understanding of risk management practices.

• Bachelors Degree or an equivalent in bachelor of science (computer science) from accredited and recognized institution.
• 4 years of relevant experience as an supervisor in information technology industry
• A minimum of four (4) years gained work experience from reputable organisation
• Professional qualification e.g. Certifications such as CompTIA A+, Microsoft Certified: Windows Server, or equivalent may be beneficial.
• Should be a member of Computer Society of Kenya
• Should be a member of Information Communication Technology Association of Kenya (ICTAK)