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Vacancy title:
Team Lead, Customer Experience Journey Design
[Type: FULL_TIME, Industry: Finance, Category: Management,Customer Service,Business Operations]
Jobs at:
Access Bank Kenya
Deadline of this Job:
Wednesday, January 28 2026
Duty Station:
Nairobi | Nairobi
Summary
Date Posted: Thursday, January 22 2026, Base Salary: Not Disclosed
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Learn more about Access Bank Kenya
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JOB DETAILS:
Company Overview
Access Bank Plc is a full service commercial Bank operating through a network of about 366 branches and service outlets located in major centres across Africa and the United Kingdom. Listed on the Nigerian Stock Exchange in 1998, the Bank serves its various markets through 4 business segments: Personal, Business, Commercial and Corporate & Investment banking.
Role Context
Are you passionate about shaping unforgettable customer experiences? Do you thrive on leading transformative initiatives that put the customer at the heart of everything? We are seeking a Team Lead, Customer Experience Journey Design to drive customer-centric strategies, map and optimize customer journeys, and elevate every touchpoint across our services.
Work Hours: 8
Experience in Months: 24
Level of Education: bachelor degree
Job application procedure
Interested in applying for this job? Click here to submit your application now.
If this is you, send your application and CVÂ by 28th January, 2026.
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