About 4G Capital

4G Capital (4th Generation Capital) is Africa's fastest fintech providing ethical credit services to those who require it most. We provide rapidly accessible and affordable unsecured loans with strict affordability criteria to prevent unmanageable debt. Our customers are mainly small businesses and entrepreneurs who use our credit to grow their businesses ...

What You Will Do

• Drive Sales & Conversions: Master high-impact outbound calls to prospect, convert, and onboard micro-retailers onto the KUZA credit product.
• Manage the Customer Pipeline: Follow up on warm leads, maintain structured pitch strategies, and guide applicants smoothly through credit checks and initial disbursements.
• Maintain Portfolio Health: Conduct proactive early-stage repayment follow- ups to protect portfolio quality and help merchants build strong credit habits.
• Ensure Operational Excellence: Utilize auto-dialers and modern CRM systems to maintain precise records and adhere to strict compliance, KYC/KYB, and data privacy protocols.

Who You Are

We are looking for an ambitious individual who thrives in a fast-paced environment and is passionate about driving financial inclusion.

• Experienced: You hold a Diploma or Bachelor’s degree in a business-related field (or KCSE with relevant experience) and bring 1–2 years of success in a target-driven telesales, outbound call center, or collections role.
• Bilingual Communicator: You are fluent in both English and Kiswahili, with the natural ability to connect authentically with micro-retailers.
• Resilient & Persuasive: You maintain high energy across high call volumes, handle objections constructively, and deliver winning value propositions quickly.
• Disciplined & Tech-Savvy: You possess strong computer skills, are comfortable navigating CRM tools and auto-dialers, and operate with high ethical standards.
• Bonus: Prior experience working with FMCG distribution, mobile money, or credit products is highly desirable.

• Drive Sales & Conversions: Master high-impact outbound calls to prospect, convert, and onboard micro-retailers onto the KUZA credit product.
• Manage the Customer Pipeline: Follow up on warm leads, maintain structured pitch strategies, and guide applicants smoothly through credit checks and initial disbursements.
• Maintain Portfolio Health: Conduct proactive early-stage repayment follow- ups to protect portfolio quality and help merchants build strong credit habits.
• Ensure Operational Excellence: Utilize auto-dialers and modern CRM systems to maintain precise records and adhere to strict compliance, KYC/KYB, and data privacy protocols.

• Bilingual communication (English and Kiswahili)
• Telesales
• Outbound calling
• CRM systems
• Auto-dialers
• Strong computer skills
• Persuasion
• Handling objections
• Ethical standards

• Diploma or Bachelor’s degree in a business-related field (or KCSE with relevant experience)
• 1–2 years of success in a target-driven telesales, outbound call center, or collections role
• Fluent in English and Kiswahili
• Strong computer skills
• Comfortable navigating CRM tools and auto-dialers
• High ethical standards
• Prior experience working with FMCG distribution, mobile money, or credit products is highly desirable.