Stan Consulting Group Limited was established in the year 2009, with an objective of providing a wide range of consulting services to our clients. We (SCG Ltd) are NITA Approved trainer (NITA/TRN/805) and IHRM registered trainer (IHRM C00304).

Telesales Executives

Job Type

Full Time

Qualification

BA/BSc/HND , Diploma

Experience

1 - 2 years

Location

Nairobi

Job Field

Sales and Business Development

Roles/Duties & Responsibilities

• Make Inbound and Outbound Calls to prospective clients
• Proactively contact existing and potential customers to promote banking products and services
• Identify customer needs and recommend suitable financial solutions (e.g., loans, accounts, cards)
• Achieve assigned sales targets and contribute to overall team performance
• Maintain accurate records of customer interactions and sales activities in the system
• Follow up on leads, inquiries, and customer requests in a timely manner
• Handle customer objections professionally and convert them into sales opportunities
• Ensure compliance with bank policies, regulatory requirements, and data protection standards
• Build and maintain strong customer relationships to encourage repeat business

Skills & Qualifications

• Bachelor’s Degree or Diploma in a Business related field
• 1–2 years’ experience in Telesales
• Strong communication and persuasion skills
• Excellent customer service and relationship management
• Sales-driven with strong negotiation abilities
• Active listening and problem-solving skills
• Resilience and ability to handle rejection
• Time management and ability to meet targets under pressure
• Basic financial product knowledge
• Proficiency in CRM systems and computer applications

• Make Inbound and Outbound Calls to prospective clients
• Proactively contact existing and potential customers to promote banking products and services
• Identify customer needs and recommend suitable financial solutions (e.g., loans, accounts, cards)
• Achieve assigned sales targets and contribute to overall team performance
• Maintain accurate records of customer interactions and sales activities in the system
• Follow up on leads, inquiries, and customer requests in a timely manner
• Handle customer objections professionally and convert them into sales opportunities
• Ensure compliance with bank policies, regulatory requirements, and data protection standards
• Build and maintain strong customer relationships to encourage repeat business

• Strong communication and persuasion skills
• Excellent customer service and relationship management
• Sales-driven with strong negotiation abilities
• Active listening and problem-solving skills
• Resilience and ability to handle rejection
• Time management and ability to meet targets under pressure
• Basic financial product knowledge
• Proficiency in CRM systems and computer applications

• Bachelor’s Degree or Diploma in a Business related field
• 1–2 years’ experience in Telesales