Key Details

Role: TeleSales Representative (Mobility Team)

Location: Kenya (On-site)

Type: Full-time

Team Focus: Electric Motorcycles & Mobility Products

About the Role

You will be responsible for reaching out to potential and existing customers via phone to introduce M-KOPA’s mobility products (electric motorcycles). Your goal is to convert leads into sales, manage customer relationships, and maintain accurate records to help drive financial inclusion.

Key Responsibilities

• Conduct outbound calls to prospective and existing customers.
• Guide leads through the sales conversion process.
• Foster strong customer relationships.
• Maintain accurate records of customer interactions and manage databases.
• Analyze sales metrics to identify trends and improve performance.

Required Expertise

• Experience in tele sales, customer service, or a related field.
• Strong communication skills.
• Data-driven mindset with experience in sales/lead management tools.
• Ability to meet conversion and talk time targets.
• Strong analytical skills for reporting and insights.

About M-KOPA

Mission: Digital and financial inclusion across Africa (served over 5 million customers).

Culture: Equal opportunity employer; focuses on employee growth, well-being, and flexibility.

Recognition: Named one of Africa's fastest-growing companies (FT) and one of TIME100's Most Influential Companies.

• Conduct outbound calls to prospective and existing customers.
• Guide leads through the sales conversion process.
• Foster strong customer relationships.
• Maintain accurate records of customer interactions and manage databases.
• Analyze sales metrics to identify trends and improve performance.

• Strong communication skills.
• Data-driven mindset with experience in sales/lead management tools.
• Ability to meet conversion and talk time targets.
• Strong analytical skills for reporting and insights.

• Experience in tele sales, customer service, or a related field.