Background information about the job or company (e.g., role context, company overview)

Our Client is a leading inbound destination management company in Africa operating across key African destinations, with offices in Kenya, Tanzania, Uganda, Botswana, Namibia, and South Africa. The company is renowned for delivering personalized travel solutions and exceptional products, including private guided tours, FIT arrangements, group travel experiences, and MICE services.

With a dedicated team of experienced travel consultants, Our Client focuses on building strong, human-centered business partnerships, supported by robust systems and efficient processes. They offer expert insights into unique tour and safari destinations while ensuring competitive pricing and high-quality service standards.

Our Client also provides exciting career opportunities for skilled and enthusiastic professionals who are eager to make a meaningful impact and grow their careers in a fast-paced, supportive, and dynamic work environment.

Job Brief

Our Client is seeking a highly organized and customer-focused Tours Consultant – Drifters & Leisure to manage the day-to-day servicing of the Drifters account while supporting wider leisure tours operations. This role is operationally intensive, customer-facing, and commercially sensitive, requiring strong coordination skills, attention to detail, and a passion for delivering seamless leisure travel experiences.

Responsibilities or duties

Manage all aspects of tour bookings for the Drifters account, acting as the main point of contact for clients and partners while ensuring accurate arrangements and timely coordination with suppliers.

Support the execution of leisure tours by preparing itineraries, coordinating with service providers, and ensuring quality control across all bookings.

Respond promptly to client inquiries, professionally address customer feedback and complaints, ensure tours meet client expectations and brand standards, and build strong working relationships with repeat clients.

Manage accurate pricing and margin application for all bookings, flag discrepancies to management, support finance with invoicing and documentation, and ensure compliance with internal approval and discounting procedures.

Maintain accurate reservation records in line with internal SOPs, support basic reporting on bookings and operational issues, and adhere to company policies and data protection standards.

Qualifications or requirements (e.g., education, skills)

Diploma in Tour Operations, Tourism, Travel, Hospitality, or a related field.

Strong skills in tour costing, itinerary planning, and supplier coordination.

Proficiency in Tourplan, CRM systems, and Microsoft Office Suite is an added advantage.

Experience needed

Minimum of 2 years’ experience in tour operations, reservations, or leisure travel.

Any other provided details (e.g., benefits, work environment, team info, or additional notes)

We invite detail-oriented and service-driven individuals who are passionate about delivering high-quality leisure travel experiences to submit their resume and a cover letter detailing their relevant experience.

• Manage all aspects of tour bookings for the Drifters account, acting as the main point of contact for clients and partners while ensuring accurate arrangements and timely coordination with suppliers.
• Support the execution of leisure tours by preparing itineraries, coordinating with service providers, and ensuring quality control across all bookings.
• Respond promptly to client inquiries, professionally address customer feedback and complaints, ensure tours meet client expectations and brand standards, and build strong working relationships with repeat clients.
• Manage accurate pricing and margin application for all bookings, flag discrepancies to management, support finance with invoicing and documentation, and ensure compliance with internal approval and discounting procedures.
• Maintain accurate reservation records in line with internal SOPs, support basic reporting on bookings and operational issues, and adhere to company policies and data protection standards.

• Tour costing
• Itinerary planning
• Supplier coordination
• Proficiency in Tourplan, CRM systems, and Microsoft Office Suite is an added advantage.

• Diploma in Tour Operations, Tourism, Travel, Hospitality, or a related field.