Background information about the job or company

ATL Global Business is an internationally oriented and privately founded recruiting and consultancy firm based in Kenya, with operations and partners in South Africa and East Africa countries. Committed to our slogan “World Class Service delivery with Integrity” we work hard to provide quality and talented professionals who contribute to the s...

Our Client is a leading inbound destination management company in Africa operating across key African destinations, with offices in Kenya, Tanzania, Uganda, Botswana, Namibia, and South Africa. The company is renowned for delivering personalized travel solutions and exceptional products, including private guided tours, FIT arrangements, group travel experiences, and MICE services.

With a dedicated team of experienced travel consultants, Our Client focuses on building strong, human-centered business partnerships, supported by robust systems and efficient processes. They offer expert insights into unique tour and safari destinations while ensuring competitive pricing and high-quality service standards.

Our Client also provides exciting career opportunities for skilled and enthusiastic professionals who are eager to make a meaningful impact and grow their careers in a fast-paced, supportive, and dynamic work environment.

Job Brief

Our Client is seeking a highly organized and customer-focused Tours Consultant – Drifters & Leisure to manage the day-to-day servicing of the Drifters account while supporting wider leisure tours operations. This role is operationally intensive, customer-facing, and commercially sensitive, requiring strong coordination skills, attention to detail, and a passion for delivering seamless leisure travel experiences.

Key Responsibilities

• Manage all aspects of tour bookings for the Drifters account, acting as the main point of contact for clients and partners while ensuring accurate arrangements and timely coordination with suppliers.
• Support the execution of leisure tours by preparing itineraries, coordinating with service providers, and ensuring quality control across all bookings.
• Respond promptly to client inquiries, professionally address customer feedback and complaints, ensure tours meet client expectations and brand standards, and build strong working relationships with repeat clients.
• Manage accurate pricing and margin application for all bookings, flag discrepancies to management, support finance with invoicing and documentation, and ensure compliance with internal approval and discounting procedures.
• Maintain accurate reservation records in line with internal SOPs, support basic reporting on bookings and operational issues, and adhere to company policies and data protection standards.

Minimum Requirements

• Diploma in Tour Operations, Tourism, Travel, Hospitality, or a related field.
• Minimum of 2 years’ experience in tour operations, reservations, or leisure travel.
• Strong skills in tour costing, itinerary planning, and supplier coordination.
• Proficiency in Tourplan, CRM systems, and Microsoft Office Suite is an added advantage.

• Manage all aspects of tour bookings for the Drifters account, acting as the main point of contact for clients and partners while ensuring accurate arrangements and timely coordination with suppliers.
• Support the execution of leisure tours by preparing itineraries, coordinating with service providers, and ensuring quality control across all bookings.
• Respond promptly to client inquiries, professionally address customer feedback and complaints, ensure tours meet client expectations and brand standards, and build strong working relationships with repeat clients.
• Manage accurate pricing and margin application for all bookings, flag discrepancies to management, support finance with invoicing and documentation, and ensure compliance with internal approval and discounting procedures.
• Maintain accurate reservation records in line with internal SOPs, support basic reporting on bookings and operational issues, and adhere to company policies and data protection standards.

• Strong skills in tour costing, itinerary planning, and supplier coordination.
• Proficiency in Tourplan, CRM systems, and Microsoft Office Suite is an added advantage.

• Diploma in Tour Operations, Tourism, Travel, Hospitality, or a related field.
• Minimum of 2 years’ experience in tour operations, reservations, or leisure travel.