JOB PURPOSE:

The role is poised to ensure the proactive and timely delivery of administrative support to the trade function in Kenya and to successfully implement and execute the trade functional strategy and objectives. To take responsibility for coordinating administrative, operational, and compliance activities relating to trade operations, distributor and supplier support, records management, fleet administration, customer service, and team coordination to ensure the efficient running of the business.

Responsibilities:

• Serving as the principal point of contact and quality control for a large volume of inquiries.
• Distributor closing stocks analysis.
• Team leave status tracking.
• Merchandise store stock management (requisition & dispatch).
• Records management review and remedial action execution.
• Team meeting organization (Distribution, Townhall).
• Processing distributor and supplier payments.
• Document approval submission and storage.
• Follow up queries on invoices with suppliers & distributors.
• Team travel support.
• Adhoc tasks on request.
• Fleet co-ordinator.
• EHS & first aid point person.
• Customer complaint process co-ordination.

Qualifications and Experience:

• Bachelor’s degree in business administration/management.
• Minimum of 2 years’ experience working in the above stated role.
• Proven experience in ecommerce landscape.
• A creative thinker with strong interpersonal skills.
• Exceptional time and deadlines management skills, ability to lead, organize, prioritise and manage a team to drive goals and objectives.
• Adaptable and flexible; responsive and resourceful in a fast-paced business.
• Superior verbal and written communication skills.
• Knowledge and experience working with associations, government entities, export and import promotion houses a plus.

• Serving as the principal point of contact and quality control for a large volume of inquiries.
• Distributor closing stocks analysis.
• Team leave status tracking.
• Merchandise store stock management (requisition & dispatch).
• Records management review and remedial action execution.
• Team meeting organization (Distribution, Townhall).
• Processing distributor and supplier payments.
• Document approval submission and storage.
• Follow up queries on invoices with suppliers & distributors.
• Team travel support.
• Adhoc tasks on request.
• Fleet co-ordinator.
• EHS & first aid point person.
• Customer complaint process co-ordination.

• Proven experience in ecommerce landscape.
• A creative thinker with strong interpersonal skills.
• Exceptional time and deadlines management skills, ability to lead, organize, prioritise and manage a team to drive goals and objectives.
• Adaptable and flexible; responsive and resourceful in a fast-paced business.
• Superior verbal and written communication skills.
• Knowledge and experience working with associations, government entities, export and import promotion houses a plus.

• Bachelor’s degree in business administration/management.