About the Role

Reporting to the ICT Infrastructure Manager, the role will be responsible for ensuring design, implementation and management of cloud-based systems and building & maintaining cloud infrastructure for CIC Group. The role shall be involved in creating and managing scalable cloud-based services, overseeing data storage solutions, cost optimization, providing support, and troubleshooting issues to ensure seamless cloud operations.

Key Responsibilities

• Manage the end-to-end underwriting of Group Life new business, renewals, policy alterations and scheme administration.
• Review and approve underwriting decisions within delegated authority while ensuring compliance with underwriting guidelines and risk appetite.
• Drive timely renewal management, retention strategies and profitability of the Group Life portfolio.
• Monitor portfolio performance through claims experience, loss ratios, premium adequacy and emerging risk trends, recommending corrective actions where necessary.
• Oversee quotation preparation, pricing support and policy issuance within agreed service level agreements.
• Lead implementation and continuous enhancement of Group Life underwriting systems and process automation initiatives.
• Ensure compliance with regulatory requirements, internal controls, delegated authority limits and audit recommendations.
• Manage facultative reinsurance referrals and ensure adherence to treaty arrangements.
• Prepare and present underwriting performance reports, portfolio analytics and management information to support strategic decision-making.
• Lead, coach and develop the Group Life underwriting team to deliver high performance, technical excellence and customer-centric service.
• Collaborate with Sales, Claims, Actuarial, Finance, Operations, ICT and other stakeholders to support business growth and operational excellence.
• Drive continuous improvement initiatives to enhance underwriting efficiency, customer experience and service delivery.
• Support the development, review and implementation of Group Life products, underwriting guidelines and operational procedures to align with business strategy and market needs.
• Manage service delivery by monitoring underwriting turnaround times, productivity and quality standards to ensure agreed customer service levels are consistently achieved.
• Identify, assess and manage operational and underwriting risks while promoting a strong risk management culture and ensuring business continuity within the underwriting function.

Who We’re Looking For

Essential Knowledge/Skills and Experience Required:

• Bachelor’s degree in actuarial, Business, Insurance or Statistics.
• Minimum of 10 Years work experience within a busy underwriting environment with supervisory experience of not less than 3 years
• Excellent communication and presentation skills
• Technical competence in insurance
• Proficient in MS office tools
• Excellent analytical skills

• Manage the end-to-end underwriting of Group Life new business, renewals, policy alterations and scheme administration.
• Review and approve underwriting decisions within delegated authority while ensuring compliance with underwriting guidelines and risk appetite.
• Drive timely renewal management, retention strategies and profitability of the Group Life portfolio.
• Monitor portfolio performance through claims experience, loss ratios, premium adequacy and emerging risk trends, recommending corrective actions where necessary.
• Oversee quotation preparation, pricing support and policy issuance within agreed service level agreements.
• Lead implementation and continuous enhancement of Group Life underwriting systems and process automation initiatives.
• Ensure compliance with regulatory requirements, internal controls, delegated authority limits and audit recommendations.
• Manage facultative reinsurance referrals and ensure adherence to treaty arrangements.
• Prepare and present underwriting performance reports, portfolio analytics and management information to support strategic decision-making.
• Lead, coach and develop the Group Life underwriting team to deliver high performance, technical excellence and customer-centric service.
• Collaborate with Sales, Claims, Actuarial, Finance, Operations, ICT and other stakeholders to support business growth and operational excellence.
• Drive continuous improvement initiatives to enhance underwriting efficiency, customer experience and service delivery.
• Support the development, review and implementation of Group Life products, underwriting guidelines and operational procedures to align with business strategy and market needs.
• Manage service delivery by monitoring underwriting turnaround times, productivity and quality standards to ensure agreed customer service levels are consistently achieved.
• Identify, assess and manage operational and underwriting risks while promoting a strong risk management culture and ensuring business continuity within the underwriting function.

• Excellent communication and presentation skills
• Technical competence in insurance
• Proficient in MS office tools
• Excellent analytical skills

• Bachelor’s degree in actuarial, Business, Insurance or Statistics.
• Minimum of 10 Years work experience within a busy underwriting environment with supervisory experience of not less than 3 years