WAITRESS
2026-02-10T02:46:30+00:00
Brites Management
https://cdn.greatkenyanjobs.com/jsjobsdata/data/employer/comp_2031/logo/Brites%20Management.png
https://www.britesmanagement.com/
FULL_TIME
Nairobi
Nairobi
00100
Kenya
Consulting
Customer Service, Restaurant & Hospitality
2026-02-20T17:00:00+00:00
8
DUTIES AND RESPONSIBILITIES
Customer Service & Engagement:
- Greet and welcome customers as they arrive, ensuring they feel valued and comfortable.
- Attend to customer requests promptly and efficiently, providing a high level of service at all times.
- Handle any customer complaints or issues with patience and professionalism, ensuring customer satisfaction while following company policies.
Order Taking & POS System Use:
- Accurately take customer orders for food and drinks, ensuring all details are correct and clear for the kitchen and bar staff.
- Use the POS (Point of Sale) system to input orders, process payments, and manage the transaction flow.
- Be familiar with menu items, ingredients, and preparation methods to answer customer queries effectively.
- Suggest menu items and make recommendations based on customer preferences.
Food & Beverage Delivery:
- Ensure food and beverages are delivered to customers promptly and accurately, ensuring the highest standards of presentation and quality.
- Check with customers after serving to ensure their satisfaction with the food and overall experience.
Table Maintenance & Cleanliness:
- Keep tables clean and organized, ensuring all utensils, glasses, and condiments are provided and properly set.
- Reset tables quickly and efficiently for incoming customers, maintaining a neat and welcoming environment.
- Ensure cleanliness in the dining area, including wiping down tables, chairs, and high-touch surfaces.
Payment Processing & Transactions:
- Process customer payments accurately using the POS system, including cash, credit card, and mobile payment methods.
- Issue receipts and ensure customers are satisfied with their billing experience.
Team Collaboration & Communication:
- Maintain open and effective communication with the kitchen and bar to ensure orders are completed on time.
- Support colleagues during busy periods, ensuring that the team works together to meet customer demands.
Health, Safety & Hygiene:
- Ensure personal hygiene and cleanliness are maintained, following restaurant policies regarding uniforms, appearance, and grooming.
- Follow food safety guidelines to ensure food and drink are handled and stored properly, minimizing contamination risks.
Additional Duties as Required:
- Assist with opening and closing duties, including stocking and organizing supplies.
- Participate in training and development activities to improve skills and knowledge.
KEY REQUIREMENT SKILLS AND QUALIFICATION
- Minimum 2 years’ experience as a waitress in a busy restaurant
- Hands-on experience with POS (Point of Sale) systems
- Strong knowledge of food and beverage items on the menu
- Excellent communication and interpersonal skills
- Friendly, energetic, and customer-oriented personality
Customer Service & Engagement:
Greet and welcome customers as they arrive, ensuring they feel valued and comfortable.
Attend to customer requests promptly and efficiently, providing a high level of service at all times.
Handle any customer complaints or issues with patience and professionalism, ensuring customer satisfaction while following company policies.
Order Taking & POS System Use:
Accurately take customer orders for food and drinks, ensuring all details are correct and clear for the kitchen and bar staff.
Use the POS (Point of Sale) system to input orders, process payments, and manage the transaction flow.
Be familiar with menu items, ingredients, and preparation methods to answer customer queries effectively.
Suggest menu items and make recommendations based on customer preferences.
Food & Beverage Delivery:
Ensure food and beverages are delivered to customers promptly and accurately, ensuring the highest standards of presentation and quality.
Check with customers after serving to ensure their satisfaction with the food and overall experience.
Table Maintenance & Cleanliness:
Keep tables clean and organized, ensuring all utensils, glasses, and condiments are provided and properly set.
Reset tables quickly and efficiently for incoming customers, maintaining a neat and welcoming environment.
Ensure cleanliness in the dining area, including wiping down tables, chairs, and high-touch surfaces.
Payment Processing & Transactions:
Process customer payments accurately using the POS system, including cash, credit card, and mobile payment methods.
Issue receipts and ensure customers are satisfied with their billing experience.
Team Collaboration & Communication:
Maintain open and effective communication with the kitchen and bar to ensure orders are completed on time.
Support colleagues during busy periods, ensuring that the team works together to meet customer demands.
Health, Safety & Hygiene:
Ensure personal hygiene and cleanliness are maintained, following restaurant policies regarding uniforms, appearance, and grooming.
Follow food safety guidelines to ensure food and drink are handled and stored properly, minimizing contamination risks.
Additional Duties as Required:
Assist with opening and closing duties, including stocking and organizing supplies.
Participate in training and development activities to improve skills and knowledge.
Strong knowledge of food and beverage items on the menu
Excellent communication and interpersonal skills
Friendly, energetic, and customer-oriented personality
Minimum 2 years’ experience as a waitress in a busy restaurant
Hands-on experience with POS (Point of Sale) systems
JOB-698a9c06b9a83
Vacancy title:
WAITRESS
[Type: FULL_TIME, Industry: Consulting, Category: Customer Service, Restaurant & Hospitality]
Jobs at:
Brites Management
Deadline of this Job:
Friday, February 20 2026
Duty Station:
Nairobi | Nairobi
Summary
Date Posted: Tuesday, February 10 2026, Base Salary: Not Disclosed
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JOB DETAILS:
DUTIES AND RESPONSIBILITIES
Customer Service & Engagement:
- Greet and welcome customers as they arrive, ensuring they feel valued and comfortable.
- Attend to customer requests promptly and efficiently, providing a high level of service at all times.
- Handle any customer complaints or issues with patience and professionalism, ensuring customer satisfaction while following company policies.
Order Taking & POS System Use:
- Accurately take customer orders for food and drinks, ensuring all details are correct and clear for the kitchen and bar staff.
- Use the POS (Point of Sale) system to input orders, process payments, and manage the transaction flow.
- Be familiar with menu items, ingredients, and preparation methods to answer customer queries effectively.
- Suggest menu items and make recommendations based on customer preferences.
Food & Beverage Delivery:
- Ensure food and beverages are delivered to customers promptly and accurately, ensuring the highest standards of presentation and quality.
- Check with customers after serving to ensure their satisfaction with the food and overall experience.
Table Maintenance & Cleanliness:
- Keep tables clean and organized, ensuring all utensils, glasses, and condiments are provided and properly set.
- Reset tables quickly and efficiently for incoming customers, maintaining a neat and welcoming environment.
- Ensure cleanliness in the dining area, including wiping down tables, chairs, and high-touch surfaces.
Payment Processing & Transactions:
- Process customer payments accurately using the POS system, including cash, credit card, and mobile payment methods.
- Issue receipts and ensure customers are satisfied with their billing experience.
Team Collaboration & Communication:
- Maintain open and effective communication with the kitchen and bar to ensure orders are completed on time.
- Support colleagues during busy periods, ensuring that the team works together to meet customer demands.
Health, Safety & Hygiene:
- Ensure personal hygiene and cleanliness are maintained, following restaurant policies regarding uniforms, appearance, and grooming.
- Follow food safety guidelines to ensure food and drink are handled and stored properly, minimizing contamination risks.
Additional Duties as Required:
- Assist with opening and closing duties, including stocking and organizing supplies.
- Participate in training and development activities to improve skills and knowledge.
KEY REQUIREMENT SKILLS AND QUALIFICATION
- Minimum 2 years’ experience as a waitress in a busy restaurant
- Hands-on experience with POS (Point of Sale) systems
- Strong knowledge of food and beverage items on the menu
- Excellent communication and interpersonal skills
- Friendly, energetic, and customer-oriented personality
Work Hours: 8
Experience in Months: 24
Level of Education: bachelor degree
Job application procedure
Interested in applying for this job? Click here to submit your application now.
- If you meet the above qualifications, skills and experience share CV following the application procedure
- Interviews will be carried out on a rolling basis until the position is filled.
- Only the shortlisted candidates will be contacted.
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