Description:

Corporate Staffing Services is a leading recruitment agency in Kenya providing complete recruitment services. In the last ten years we have been partners to local and foreign businesses looking to hire Kenyan professionals. We have recruited for diverse clients in different sectors and industries.

Duties and Responsibilities

• Warmly welcome guests upon arrival and escort them to their tables.
• Present menus, explain daily specials, and offer recommendations when required.
• Respond promptly to customer inquiries, needs, and complaints in a professional and courteous manner.
• Take accurate food and beverage orders and relay them promptly to the kitchen or bar.
• Serve meals and drinks in an efficient, organized, and professional manner.
• Ensure customers receive the correct orders and check in to ensure satisfaction.
• Upsell menu items, promotions, or special offers when appropriate.
• Prepare the dining area before service by cleaning tables, arranging chairs, setting cutlery, and restocking service stations.
• Maintain cleanliness and orderliness of tables, counters, and the general service area throughout the shift.
• Clear tables after customers leave and reset them for the next guests.
• Present bills to customers and process payments accurately (cash, mobile money, or card).
• Issue receipts and ensure correct cash handling procedures are followed.
• Work closely with the kitchen, bar, and other service staff to ensure smooth operations.
• Participate in pre-shift briefings, trainings, and team meetings.
• Support colleagues during peak hours, special events, or high customer volume.

Key Requirement Skills And Qualification

• Diploma or Degree in Hospitality, Hotel Management, Food & Beverage Service, or a related field.
• Previous experience as a waitress or service staff in a hotel, restaurant, or hospitality environment is required.
• Excellent communication and interpersonal skills.
• Strong customer service orientation with a friendly and positive attitude.
• Ability to multitask and work in a fast-paced environment.
• Basic knowledge of food safety, hygiene, and restaurant operations.

• Warmly welcome guests upon arrival and escort them to their tables.
• Present menus, explain daily specials, and offer recommendations when required.
• Respond promptly to customer inquiries, needs, and complaints in a professional and courteous manner.
• Take accurate food and beverage orders and relay them promptly to the kitchen or bar.
• Serve meals and drinks in an efficient, organized, and professional manner.
• Ensure customers receive the correct orders and check in to ensure satisfaction.
• Upsell menu items, promotions, or special offers when appropriate.
• Prepare the dining area before service by cleaning tables, arranging chairs, setting cutlery, and restocking service stations.
• Maintain cleanliness and orderliness of tables, counters, and the general service area throughout the shift.
• Clear tables after customers leave and reset them for the next guests.
• Present bills to customers and process payments accurately (cash, mobile money, or card).
• Issue receipts and ensure correct cash handling procedures are followed.
• Work closely with the kitchen, bar, and other service staff to ensure smooth operations.
• Participate in pre-shift briefings, trainings, and team meetings.
• Support colleagues during peak hours, special events, or high customer volume.

• Excellent communication and interpersonal skills.
• Strong customer service orientation with a friendly and positive attitude.
• Ability to multitask and work in a fast-paced environment.
• Basic knowledge of food safety, hygiene, and restaurant operations.

• Diploma or Degree in Hospitality, Hotel Management, Food & Beverage Service, or a related field.
• Previous experience as a waitress or service staff in a hotel, restaurant, or hospitality environment is required.