Background information about the job or company (e.g., role context, company overview)

Travellers Beach Resort is seeking enthusiastic, customer-focused, and professional Waitresses to join its Food & Beverage team in Mombasa.

Responsibilities or duties

Guest Service and Hospitality

• Welcome and attend to guests in a friendly and professional manner.
• Present menus, explain available dishes, and provide recommendations when required.
• Take accurate food and beverage orders.
• Serve meals and beverages according to established service standards.
• Respond to guest requests and concerns promptly and professionally.
• Ensure guests have a positive dining experience.

Food and Beverage Service

• Set up tables, dining areas, and service stations before operations.
• Ensure correct presentation and delivery of food and beverages.
• Monitor guest satisfaction throughout service.
• Process orders accurately and coordinate with kitchen and bar teams.
• Follow proper food handling and hygiene procedures.

Cleanliness and Standards

• Maintain cleanliness of tables, dining areas, and service equipment.
• Ensure compliance with health, safety, and hygiene regulations.
• Assist with restaurant preparation, closing procedures, and stock organization.
• Maintain a professional appearance and follow hospitality service standards.

Team Collaboration

• Work closely with chefs, supervisors, and other hospitality staff.
• Support smooth restaurant operations during busy periods.
• Communicate guest feedback and operational issues to supervisors.
• Participate in training and continuous improvement activities.

Qualifications or requirements (e.g., education, skills)

Essential Requirements

• Certificate or Diploma in Hospitality Management, Food & Beverage Service, or related field is an advantage.
• Good understanding of customer service practices.
• Ability to communicate effectively with guests and team members.

Preferred Experience

• Experience working in a beach resort, hotel, or tourism environment.
• Knowledge of food and beverage service standards.
• Familiarity with handling diverse local and international guests.

Skills and Competencies

The successful candidate should demonstrate:

• Excellent customer service skills.
• Good communication and interpersonal skills.
• Professional attitude and positive personality.
• Ability to work under pressure in a fast-paced environment.
• Teamwork and cooperation.
• Attention to detail.
• Good time management and organization.
• Commitment to cleanliness and hospitality excellence.

Personal Attributes

The ideal candidate will be:

• Friendly, welcoming, and guest-focused.
• Reliable and responsible.
• Well-presented and professional.
• Flexible and willing to work shifts, weekends, and holidays.
• Passionate about creating memorable guest experiences.

Experience needed

Previous experience as a waitress in a hotel, resort, restaurant, or hospitality environment preferred.

• Welcome and attend to guests in a friendly and professional manner.
• Present menus, explain available dishes, and provide recommendations when required.
• Take accurate food and beverage orders.
• Serve meals and beverages according to established service standards.
• Respond to guest requests and concerns promptly and professionally.
• Ensure guests have a positive dining experience.
• Set up tables, dining areas, and service stations before operations.
• Ensure correct presentation and delivery of food and beverages.
• Monitor guest satisfaction throughout service.
• Process orders accurately and coordinate with kitchen and bar teams.
• Follow proper food handling and hygiene procedures.
• Maintain cleanliness of tables, dining areas, and service equipment.
• Ensure compliance with health, safety, and hygiene regulations.
• Assist with restaurant preparation, closing procedures, and stock organization.
• Maintain a professional appearance and follow hospitality service standards.
• Work closely with chefs, supervisors, and other hospitality staff.
• Support smooth restaurant operations during busy periods.
• Communicate guest feedback and operational issues to supervisors.
• Participate in training and continuous improvement activities.

• Excellent customer service skills.
• Good communication and interpersonal skills.
• Professional attitude and positive personality.
• Ability to work under pressure in a fast-paced environment.
• Teamwork and cooperation.
• Attention to detail.
• Good time management and organization.
• Commitment to cleanliness and hospitality excellence.

• Certificate or Diploma in Hospitality Management, Food & Beverage Service, or related field is an advantage.
• Previous experience as a waiter/waitress in a hotel, resort, restaurant, or hospitality environment preferred.
• Good understanding of customer service practices.
• Ability to communicate effectively with guests and team members.
• Experience working in a beach resort, hotel, or tourism environment.
• Knowledge of food and beverage service standards.
• Familiarity with handling diverse local and international guests.