To direct and coordinate all branch operations to increase sales, profitability, market share, and ensure high customer/employee satisfaction.

Primary Responsibilities:

• Direct all operational aspects (customer service, HR, sales, workshop, parts).
• Assess local market conditions and identify new opportunities.
• Work with Sales Manager on annual new vehicle sales budgets.
• Partner with GM Parts to identify potential sub-dealers.
• Enforce policies and SOPs.
• Submit daily, weekly, monthly reports (parts, service, sales).
• Oversee branch financials (WIP, debt collection, supplier payments).
• Certify accounting documents (LPOs, petty cash, banking, purchases).
• Ensure proper staffing and supervision.
• Address employee and customer concerns.
• Monitor and appraise staff.
• Participate in recruitment and onboarding.
• Hold weekly management and departmental meetings.
• Coordinate facilities maintenance.
• Oversee branch security compliance.
• Maintain health and safety standards.
• Maintain and update QMS per ISO9001:2015.
• Perform other assigned duties.

Person Specifications:

Academic:

• Bachelor’s degree.

Experience:

• 10 years progressive experience; minimum 5 years in management.

Skills:

• Strong product/service knowledge; P&L management competence; business opportunity identification; sales strategy understanding; strong interpersonal/communication skills; analytical/decision-making skills; high integrity and leadership.

• Direct all operational aspects (customer service, HR, sales, workshop, parts).
• Assess local market conditions and identify new opportunities.
• Work with Sales Manager on annual new vehicle sales budgets.
• Partner with GM Parts to identify potential sub-dealers.
• Enforce policies and SOPs.
• Submit daily, weekly, monthly reports (parts, service, sales).
• Oversee branch financials (WIP, debt collection, supplier payments).
• Certify accounting documents (LPOs, petty cash, banking, purchases).
• Ensure proper staffing and supervision.
• Address employee and customer concerns.
• Monitor and appraise staff.
• Participate in recruitment and onboarding.
• Hold weekly management and departmental meetings.
• Coordinate facilities maintenance.
• Oversee branch security compliance.
• Maintain health and safety standards.
• Maintain and update QMS per ISO9001:2015.
• Perform other assigned duties.

• Strong product/service knowledge
• P&L management competence
• Business opportunity identification
• Sales strategy understanding
• Strong interpersonal/communication skills
• Analytical/decision-making skills
• High integrity and leadership

• Bachelor’s degree
• 10 years progressive experience
• Minimum 5 years in management