Background

Reporting to the General Manager, the Debt collection and recovery manager is tasked with development and execution of debt recovery processes to provide a standard and unified framework with regards to recovery of debt, progression of cases, use of collection agencies, court action and write off of debt.

Responsibilities

• Coordinate collections and recovery Initiatives, performance improvement plans and alternative Recovery measures for complicated cases.
• Monitor and manage the credit portfolio through collections plans and procedures as outlined in the company credit policy and guidelines.
• Conduct a systematic site visit schedule on collateral and Businesses to ascertain existence and condition, delivery of demand notices and follow up on recovery.
• Support capacity building of Branches through continuous training, assessment and guidance on recovery practices to improve the quality of the loan book.
• Attend to customer queries/complaints with utmost care/service, review repayment problems and recommend way forward.
• Recommend Non performing and write off loan facilities to external stakeholders such as auctioneers.
• Provide accurate and timely reports highlighting portfolio performance/movement and high-risk loan accounts with recommendations for execution.

Qualifications

• Bachelors degree or diploma in business, Accounts, Finance or related field.
• Professional Credit or Debt recovery qualifications a plus.
• Minimum of five (5) years practical experience with proven result-oriented track record in recoveries/credit.
• Sound knowledge of the microfinance principles.
• Honest and with high integrity

• Coordinate collections and recovery Initiatives, performance improvement plans and alternative Recovery measures for complicated cases.
• Monitor and manage the credit portfolio through collections plans and procedures as outlined in the company credit policy and guidelines.
• Conduct a systematic site visit schedule on collateral and Businesses to ascertain existence and condition, delivery of demand notices and follow up on recovery.
• Support capacity building of Branches through continuous training, assessment and guidance on recovery practices to improve the quality of the loan book.
• Attend to customer queries/complaints with utmost care/service, review repayment problems and recommend way forward.
• Recommend Non performing and write off loan facilities to external stakeholders such as auctioneers.
• Provide accurate and timely reports highlighting portfolio performance/movement and high-risk loan accounts with recommendations for execution.

• Proven result-oriented track record in recoveries/credit
• Sound knowledge of the microfinance principles
• Honest and with high integrity

• Bachelors degree or diploma in business, Accounts, Finance or related field.
• Professional Credit or Debt recovery qualifications a plus.