Role Overview:

Customer-focused sales professional for fast-paced environment, passionate about sales, customer service, retail.

Key Responsibilities:

• Drive sales via telesales, walk-ins, online orders.
• Manage/resolve customer complaints/feedback.
• Maintain/grow loyal customer base.
• Promote/cross-sell all products.
• Handle inquiries via phone, email, online.
• Provide order status updates.
• Coordinate with dispatch for deliveries.
• Assist payment processing and follow-ups.
• Manage subscription customers.
• Process online orders/inquiries.
• Oversee factory shop operations (stock control, FIFO, cleanliness, display).
• Prepare daily, weekly, monthly sales/service reports.
• Conduct customer trainings/visits.

Requirements:

Experience:

Proven sales/customer service experience. 1-3 years in customer service role.

Academic:

Degree/Diploma in Business Admin/Management, Sales & Marketing, or PR.

Skills:

Strong communication/interpersonal skills; good leadership/customer relationship management; proficiency in Microsoft Apps/database handling.

Added Advantage:

Retail shop and online order management experience.

Other:

Ability to work independently in rural-based, fast-paced environment.

• Drive sales via telesales, walk-ins, online orders.
• Manage/resolve customer complaints/feedback.
• Maintain/grow loyal customer base.
• Promote/cross-sell all products.
• Handle inquiries via phone, email, online.
• Provide order status updates.
• Coordinate with dispatch for deliveries.
• Assist payment processing and follow-ups.
• Manage subscription customers.
• Process online orders/inquiries.
• Oversee factory shop operations (stock control, FIFO, cleanliness, display).
• Prepare daily, weekly, monthly sales/service reports.
• Conduct customer trainings/visits.

• Strong communication/interpersonal skills
• Good leadership/customer relationship management
• Proficiency in Microsoft Apps/database handling

• Degree/Diploma in Business Admin/Management, Sales & Marketing, or PR.
• Proven sales/customer service experience.
• Ability to work independently in rural-based, fast-paced environment.