Background information about the job or company (e.g., role context, company overview)

Rafiki Microfinance Bank is a place where creativity and positive ambition are infectious. We are restless to win, to meet the changing needs of our customers and unlock growth opportunities.

Responsibilities or duties

Facilities Management

• Coordinate preventive and corrective maintenance of Bank premises, equipment, and physical assets.
• Supervise and monitor service providers undertaking repairs and maintenance works.
• Carry out minor repairs including plumbing, electrical, masonry, and general maintenance works.
• Coordinate generator servicing, maintenance schedules, and fuel card top-ups to ensure uninterrupted operations.
• Conduct routine inspections of facilities and identify maintenance requirements.
• Follow up and ensure timely resolution of facility-related issues raised by branches and departments.

Administration and Office Operations

• Support the day-to-day administration and smooth running of Head Office and branch operations.
• Coordinate office support services including cleaning, security, waste management, courier services, and office upkeep.
• Monitor office supplies and administrative consumables and initiate replenishment requests as required.
• Coordinate office moves, workspace arrangements, and allocation of office resources.
• Maintain records of maintenance requests, service provider engagements, and administrative activities.
• Assist in managing staff accommodation, utility services, and other administrative support functions where applicable.
• Support implementation of workplace health, safety, and environmental standards.
• Prepare periodic reports on facilities and administrative activities and provide timely updates on outstanding issues.

Qualifications or requirements (e.g., education, skills)

Qualifications and Experience

• Diploma in Facilities Management, Building and Construction, Electrical Engineering, Property Management, Business Administration, or a related field.
• Bachelor's Degree in a relevant field will be an added advantage.
• Minimum of 2 years' experience in facilities management, office administration, property management, or building maintenance.
• Experience coordinating contractors, service providers, and maintenance activities.
• Experience in a banking, corporate, or multi-branch environment will be an added advantage.

Knowledge, Skills and Competencies

• Knowledge of facilities management, office administration, and building maintenance systems.
• Understanding of occupational health and safety requirements.
• Strong planning, organizational, and coordination skills.
• Good communication and stakeholder management skills.
• Strong problem-solving ability and attention to detail.
• Customer service orientation and ability to work under minimal supervision.
• High levels of integrity, accountability, and professionalism.
• Professional certifications in Facilities Management, Occupational Health & Safety, or Project Management will be an added advantage.

Any other provided details (e.g., benefits, work environment, team info, or additional notes)

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• Coordinate preventive and corrective maintenance of Bank premises, equipment, and physical assets.
• Supervise and monitor service providers undertaking repairs and maintenance works.
• Carry out minor repairs including plumbing, electrical, masonry, and general maintenance works.
• Coordinate generator servicing, maintenance schedules, and fuel card top-ups to ensure uninterrupted operations.
• Conduct routine inspections of facilities and identify maintenance requirements.
• Follow up and ensure timely resolution of facility-related issues raised by branches and departments.
• Support the day-to-day administration and smooth running of Head Office and branch operations.
• Coordinate office support services including cleaning, security, waste management, courier services, and office upkeep.
• Monitor office supplies and administrative consumables and initiate replenishment requests as required.
• Coordinate office moves, workspace arrangements, and allocation of office resources.
• Maintain records of maintenance requests, service provider engagements, and administrative activities.
• Assist in managing staff accommodation, utility services, and other administrative support functions where applicable.
• Support implementation of workplace health, safety, and environmental standards.
• Prepare periodic reports on facilities and administrative activities and provide timely updates on outstanding issues.

• Knowledge of facilities management, office administration, and building maintenance systems.
• Understanding of occupational health and safety requirements.
• Strong planning, organizational, and coordination skills.
• Good communication and stakeholder management skills.
• Strong problem-solving ability and attention to detail.
• Customer service orientation and ability to work under minimal supervision.
• High levels of integrity, accountability, and professionalism.

• Diploma in Facilities Management, Building and Construction, Electrical Engineering, Property Management, Business Administration, or a related field.
• Bachelor's Degree in a relevant field will be an added advantage.
• Minimum of 2 years' experience in facilities management, office administration, property management, or building maintenance.
• Experience coordinating contractors, service providers, and maintenance activities.
• Experience in a banking, corporate, or multi-branch environment will be an added advantage.
• Professional certifications in Facilities Management, Occupational Health & Safety, or Project Management will be an added advantage.