Job Summary

The Field Operations Manager will be in charge of ensuring effective implementation of the flagship program under the MasterCard Foundation-BRAC International partnership in BRAC Kenya. S/he will support the Program Manager to manage, implement and oversee the roll-out of planned activities at the community level to ensure growth and quality objectives. This will involve planning, monitoring, supervision and execution of all project activities, including training, community mobilization, procurement and distribution of inputs to program participants, linkage activities, and stakeholder engagement. The role will also help strengthen the supervision framework for field staff and ensure that staff deliver planned activities on time and budget.

Major Responsibilities

Oversee program implementation & monitoring

• Coordinate with program staff to ensure timely implementation of monthly, quarterly and yearly activity plans as per program design and budget
• Support Regional Managers, Area Managers, Branch Managers/Coordinators and Program Assistants to ensure timely project rollouts, including assisting with planning and management of the delivery of activities, trainings and procurement
• Provide support to strengthen supervision framework to ensure quality program delivery
• Ensure internal monitoring within the program to assess the quality of service delivery, data collection and integrity and documentation in branch offices
• Manage and strengthen MIS, program/management data collection and reporting
• Provide support to troubleshoot operational issues as they arise
• Conduct monitor visits to branch offices as required

Manage recruitment and staff training

• Lead recruitment of field staff and ensure staff onboarding, orientation and training
• Support Branch Coordinators and program Assistants to organize and conduct all trainings as per training modules, schedules and budget
• Manage capacity development of program staff, identify capacity gaps and regularly communicate operational issues to the Program Manager

Support procurement and budget control

• Establish guidelines for procurement and oversee the procurement of assets/inputs and ensure fulfillment of financial and procurement protocols

Provide coordination and communication support

• Conduct monthly meetings with Regional Managers, Area Managers, Branch Managers and program Assistants and proactively report any observation that may affect program implementation to senior management for follow up and guidance.
• Consolidate the monthly, quarterly and yearly project progress reports flagging any critical issue to Program Manager
• Conduct weekly field visits and regular learning meetings and guide field teams accordingly
• Coordinate with Technical Specialists, Operational Supervisors and Monitors
• Build and maintain relationships with the key national level stakeholders

Safeguarding Responsibilities

• Ensure the safety of team members from any harm, abuse, neglect, harassment and exploitation to achieve the programme’s goals on safeguarding implementation
• Act as a key source of support, guidance and expertise on safeguarding for establishing a safe working environment
• Practice, promote and endorse the issues of safeguarding policy among team members and ensure the implementation of safeguarding standards in every course of action
• Follow the safeguarding reporting procedure in case any reportable incident takes place and encourage others to do the same
• Additional duties assigned by the supervisor

Requirements

Experience (Including sector/industry):

• Six or more years of experience managing field operations and large field teams
• Previous experience working with ultra-poor and marginalized communities to implement integrated development programs including microfinance, graduation, livelihood, agricultural and food security, and/or girl’s and women’s empowerment programs
• Prior experience in facilitating trainings, orientation and onboarding for field staff and consultants
• Experienced in working with partner NGOs and in establishing effective linkages with different input/service providers, government agencies and other stakeholders

Knowledge, Skills & Competencies

• Ability to travel frequently within Kenya and to BRAC International countries as needed
• Exceptional interpersonal, management and communication skills
• Proven ability to perform under pressure and prioritize with multiple competing demands.
• Fluency in written and spoken English is a must
• Personal qualities of integrity, credibility, and dedication to the mission of BRAC.

Education

• Bachelor’s Degree in Sociology/Operations Management/Agriculture/International Development/Economics/Development Studies or related field

• Coordinate with program staff to ensure timely implementation of monthly, quarterly and yearly activity plans as per program design and budget
• Support Regional Managers, Area Managers, Branch Managers/Coordinators and Program Assistants to ensure timely project rollouts, including assisting with planning and management of the delivery of activities, trainings and procurement
• Provide support to strengthen supervision framework to ensure quality program delivery
• Ensure internal monitoring within the program to assess the quality of service delivery, data collection and integrity and documentation in branch offices
• Manage and strengthen MIS, program/management data collection and reporting
• Provide support to troubleshoot operational issues as they arise
• Conduct monitor visits to branch offices as required
• Lead recruitment of field staff and ensure staff onboarding, orientation and training
• Support Branch Coordinators and program Assistants to organize and conduct all trainings as per training modules, schedules and budget
• Manage capacity development of program staff, identify capacity gaps and regularly communicate operational issues to the Program Manager
• Establish guidelines for procurement and oversee the procurement of assets/inputs and ensure fulfillment of financial and procurement protocols
• Conduct monthly meetings with Regional Managers, Area Managers, Branch Managers and program Assistants and proactively report any observation that may affect program implementation to senior management for follow up and guidance.
• Consolidate the monthly, quarterly and yearly project progress reports flagging any critical issue to Program Manager
• Conduct weekly field visits and regular learning meetings and guide field teams accordingly
• Coordinate with Technical Specialists, Operational Supervisors and Monitors
• Build and maintain relationships with the key national level stakeholders
• Ensure the safety of team members from any harm, abuse, neglect, harassment and exploitation to achieve the programme’s goals on safeguarding implementation
• Act as a key source of support, guidance and expertise on safeguarding for establishing a safe working environment
• Practice, promote and endorse the issues of safeguarding policy among team members and ensure the implementation of safeguarding standards in every course of action
• Follow the safeguarding reporting procedure in case any reportable incident takes place and encourage others to do the same
• Additional duties assigned by the supervisor

• Ability to travel frequently within Kenya and to BRAC International countries as needed
• Exceptional interpersonal, management and communication skills
• Proven ability to perform under pressure and prioritize with multiple competing demands.
• Fluency in written and spoken English is a must
• Personal qualities of integrity, credibility, and dedication to the mission of BRAC.

• Bachelor’s Degree in Sociology/Operations Management/Agriculture/International Development/Economics/Development Studies or related field