Job Summary

The IT Manager is responsible for strategic and operational alignment between IT and Business of country operation to meet the growing needs of the organization, to serve the programmes within country to design IT operation and lead IT team strategy. The Manager will supervise the IT team, support the implementation and management of critical systems including BInsight, sbiCloud, ERP, and various enterprise applications, and provide strategic direction for IT growth in alignment with the organization’s mission.

Major Responsibilities

• Ensure IT service management for the country office and field level operations are maintained with industry standard and procedures for in-house/outsourced applications and infrastructure.
• Provide technical support to project team in the development of online/digital data collection and management system of projects and ensure the alignment with central digital data management system both at country as well as BI level. Collaborate with BRAC International’s Technology Team for alignment on global standards and implementations.
• Identify new requirements, prepare proposals, outline activities, budgets and schedulers for information technology projects. Ensure timely and cost-effective implementation of all IT projects for Kenya.
• Lead or support the rollout of new IT initiatives, including ERP and BInsight deployment, system upgrades, and process automation. Monitor and evaluate IT project timelines, risks, and deliverables.
• Responsible for data analysis and generating dynamic and high-quality reports and dashboards as per internal (program management and supervisory team) and external (such as donors, partners, and government) needs.
• Plan, design, and manage the deployment of highly available cloud IT infrastructure and associated support services, including networks, servers (Linux and Windows), storage, security and systems applications.
• Coordinate the analysis and troubleshooting of performance and availability of all systems and networks across the enterprise.
• Manage hardware procurement and support for the entire functional and programs users PCs, Laptops, mobile devices etc., data backup, and adequate internet bandwidth availability. Ensure Monitoring of all devices through MDM.
• Drive capacity building of the country programs and functions users, lead country IT for existing services and objectives. Prepare training plan and review training materials. Conduct and follow up end user capacity building and refreshment programs.
• Proactive support to internal and external audit team for the resolution of IT issues or observations.

KPIs

• Efficient ERP operational support
• On time month closing reports
• Audit, Donor & Program reports
• Up-to-date IT resources of field level’s & country office’s
• Network, Internet connectivity & Hardware
• Technology projects implementation

Experience (Including sector/industry):

• 3 to 5 years of proven experience in Software Development, IT Project Management, IT Service Management, and related fields.
• Strong domain expertise and hands-on IT service support experience in the NGO/Development sector.
• Solid experience in preparing Scope Documents, Use Cases, Test Cases, UML Diagrams, and managing SQL Database Systems.
• Extensive skills in software requirement analysis for core operational areas including Accounts, Finance, HR, Payroll, Procurement, Inventory, Fixed Assets,
• Proposal Tracking, Budgeting, Fund Management, Project Management, and Monitoring.
• Experience in developing and implementing digital solutions such as MEAL systems, DFA platforms, agent banking, and mobile banking applications will be considered an added advantage.

Knowledge, Skills & Competencies

• Strong requirement analysis, analytical thinking, and problem-solving abilities.
• Proficiency in use case and test case design, with a solid understanding of quality assurance processes.
• Experience in developing IT security policies and assurance frameworks.
• In-depth understanding of digital product lifecycles, emerging technologies, and the business drivers behind them.
• Insight into digital transformation trends, industry impacts, and global best practices.
• Demonstrated drive, adaptability, resilience, and the ability to perform under pressure.
• Ability to work effectively in remote, multi-time zone, and cross-functional team environments, as well as in-person settings.
• Proactive in building connections and engaging stakeholders to gather insights and share knowledge.
• Excellent written and verbal communication skills, with the ability to translate complex technical concepts into clear, non-technical language for diverse audiences.

Education

• Graduate in Computer Science/Computer Engineering
• Software Engineering and Database Management

• Ensure IT service management for the country office and field level operations are maintained with industry standard and procedures for in-house/outsourced applications and infrastructure.
• Provide technical support to project team in the development of online/digital data collection and management system of projects and ensure the alignment with central digital data management system both at country as well as BI level. Collaborate with BRAC International’s Technology Team for alignment on global standards and implementations.
• Identify new requirements, prepare proposals, outline activities, budgets and schedulers for information technology projects. Ensure timely and cost-effective implementation of all IT projects for Kenya.
• Lead or support the rollout of new IT initiatives, including ERP and BInsight deployment, system upgrades, and process automation. Monitor and evaluate IT project timelines, risks, and deliverables.
• Responsible for data analysis and generating dynamic and high-quality reports and dashboards as per internal (program management and supervisory team) and external (such as donors, partners, and government) needs.
• Plan, design, and manage the deployment of highly available cloud IT infrastructure and associated support services, including networks, servers (Linux and Windows), storage, security and systems applications.
• Coordinate the analysis and troubleshooting of performance and availability of all systems and networks across the enterprise.
• Manage hardware procurement and support for the entire functional and programs users PCs, Laptops, mobile devices etc., data backup, and adequate internet bandwidth availability. Ensure Monitoring of all devices through MDM.
• Drive capacity building of the country programs and functions users, lead country IT for existing services and objectives. Prepare training plan and review training materials. Conduct and follow up end user capacity building and refreshment programs.
• Proactive support to internal and external audit team for the resolution of IT issues or observations.

• Strong requirement analysis, analytical thinking, and problem-solving abilities.
• Proficiency in use case and test case design, with a solid understanding of quality assurance processes.
• Experience in developing IT security policies and assurance frameworks.
• In-depth understanding of digital product lifecycles, emerging technologies, and the business drivers behind them.
• Insight into digital transformation trends, industry impacts, and global best practices.
• Demonstrated drive, adaptability, resilience, and the ability to perform under pressure.
• Ability to work effectively in remote, multi-time zone, and cross-functional team environments, as well as in-person settings.
• Proactive in building connections and engaging stakeholders to gather insights and share knowledge.
• Excellent written and verbal communication skills, with the ability to translate complex technical concepts into clear, non-technical language for diverse audiences.

• Graduate in Computer Science/Computer Engineering
• Software Engineering and Database Management